Billing Manager

Do work that matters.

At AlertMedia everything we do supports our mission: To save lives and minimize loss by facilitating timely communications when an emergency threatens personal safety and business continuity. 

Our core values drive us in our important mission of keeping people safe & informed: 

• We’re humans not robots
• Customers always come first
• We work better together
• Simplicity is our strength
• Our reputation is priceless
• Hard work pays off

AlertMedia is seeking a Billing Manager to join the Finance & Accounting team. This role is responsible for owning and scaling billing operations to support rapid company growth with a focus on execution process ownership and operational efficiency. Reporting to the VP Controller you will own the end-to-end billing process across subscription and usage-based revenue. You will be accountable for billing accuracy timeliness and customer experience while partnering with billing systems teams to improve automation and scalability.

This is a hands-on operator role. You will lead day-to-day billing execution manage exceptions and ensure billing runs reliably as the business scales. Success in this role will be measured by reduced time-to-invoice improved billing accuracy measurable improvements in billing efficiency and the ability to operate efficiently with minimal manual intervention.

Who You Are: 

You are a metrics-driven operationally focused leader who takes ownership of outcomes and ensures work gets done. You are comfortable managing high-volume processes making decisions in real time and balancing accuracy with speed. You do not rely on manual work as the default—you look for ways to simplify and improve processes over time. You communicate effectively across teams and are comfortable partnering with Sales Customer Success and Finance to resolve issues and move work forward.

What you get to do every day: 

 Own Billing Operations

• Own the end-to-end billing process across subscription and usage-based revenue
• Ensure timely and accurate invoice generation
• Manage billing queue prioritization and execution

Manage Exceptions and Decision-Making

• Review and resolve complex billing scenarios (proration expansions terminations)
• Make real-time decisions to ensure billing continues moving forward
• Reduce dependency on manual review by standardizing workflows

Lead Team Execution

• Manage AR team supporting billing and collections
• Ensure work is completed accurately and on time
• Provide guidance prioritization and accountability

Partner with Systems

• Partner with systems teams to improve automation and workflows
• Provide feedback on process gaps and inefficiencies
• Support adoption of new tools and processes

Improve Processes

• Identify opportunities to simplify billing workflows
• Reduce manual effort through better process design
• Improve invoice quality and reduce customer inquiries
• Track and report on key billing metrics including billing efficiency cycle time and accuracy

What you bring to the role (requirements): 

• 6+ years of experience in billing AR or revenue operations
• Strong understanding of subscription and/or usage-based billing
• Experience managing high-volume billing processes
• Experience managing teams or serving as a team lead including setting priorities providing guidance and driving accountability
• Ability to balance accuracy and speed in execution
• Experience working cross-functionally with Sales and Customer teams
• Strong organizational and decision-making skills
• Ability to operate independently in a fast-paced environment

Why you’ll love working at AlertMedia:   

At AlertMedia you won’t just build your career — you’ll be part of something meaningful surrounded by people who genuinely care about the work and each other. 

• Competitive base salary + Company-wide bonus program  
• Generous and flexible time off and parental leave policies  
• Health benefits - Medical Dental Vision and Life Insurance are 100% paid for employees!  
• 401K with generous company match  
• Amazing rewards and incentives – we love celebrating each other!  
• Commitment to community service with opportunities to give back   
• A Best Places to Work company 10 years in a row and numerous other awards  
• Access to new downtown office with 360 views of Austin high-tech building gym and nearby running trails  
• Ongoing career development opportunities through our Learning & Development team   
• You'll do meaningful work—while growing your career in a fast-moving global company with an award-winning culture 

About AlertMedia:   

AlertMedia backed by Vista Equity Partners helps organizations protect their people and businesses through all phases of an emergency. Our award-winning threat intelligence emergency communication and travel risk management solutions help companies of all sizes identify respond to and recover from critical events faster and more confidently. AlertMedia supports essential communication for thousands of leading businesses—including JetBlue Coca-Cola Bottling and Walmart—in more than 150 countries.   

We are an equal opportunity employer focused on creating a collaborative and exciting place for all to work. Ensuring a diverse inclusive and equitable workplace for all people is key to our success and core to our values. All qualified applicants will receive consideration for employment without regard to race color religion gender gender identity or expression sexual orientation national origin genetics disability age or veteran status.     

This is an amazing opportunity to be part of our wave of momentum and take our company and your career to the next growth stage. We'd love to get to know you better and share how we serve our amazing customers. For more information please visit www.alertmedia.com     

 AlertMedia does not currently sponsor applicants for work visas.     

By applying for the role you agree that Alert Media will use your Personal Information in connection with the recruitment process and in accordance with our Privacy Policy – https://www.alertmedia.com/legal/privacy-policy/    

What We Do

AlertMedia helps organizations protect their people and businesses through all phases of an emergency. Our award-winning threat intelligence emergency communication and travel risk management solutions help companies of all sizes identify respond to and recover from critical events faster and more confidently. Our team of in-house intelligence analysts and meteorologists work around the clock to monitor thousands of data sources around the world providing our customers and employees with verified credible information to protect them from impending threats. AlertMedia has been recognized both nationally and locally for its exceptional company culture most recently being named to Inc. Magazine’s Best Workplaces list for 2023. We were also named to Forbes’ list of America’s Best Startup Employers for two consecutive years Austin Business Journal’s Best Places to Work for nine consecutive years and Built In Austin’s 100 Best Places to Work in Austin. Located in the heart of downtown Austin in the "smartest building in the city" AlertMedia inspires and invests in our employees through continuous developmental experiences including Career Month community volunteering mentorship programs Employee Resource Groups and weekly "Tuesday Lunches" where the company comes together to learn about and discuss any business updates. AlertMedia also facilitates a robust internship program working with universities (including HBCUs) non-profit organizations like Hiring Our Heroes and similar partners to invest in the future of our diverse workforce.

Why Work With Us

AlertMedia employees have a strong connection to our mission and product. An anonymous employee survey recently revealed 99% of our people feel the work they do is important and making a direct impact 94% feel our diverse grow-from-within culture is collaborative and supportive and 92% are taking advantage of our career development opportunities

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