Billing Operations Analyst

Job Title: Billing Operations Analyst

Location: Remote - US

Job Summary:

You are an Accounting professional who thrives in a fast-paced environment and is adept at managing large volumes of data with precision and accuracy. You are a self-starter who can navigate through ambiguity and drive results. Harness your data-driven mindset to process, reconcile, and analyze large datasets efficiently. You will report directly to the Accounting Manager and will work closely with Sales and Customer Success, and will be a key player in building and scaling the order to cash function.

Job Responsibilities:

Billing Management

-Oversee and execute on all order management and operational billing processes, ensuring the accuracy, completeness, and timeliness of customer billing

-Review contracts against standard terms and escalated nonstandard terms for review

-Setup, manage, and troubleshoot multiple customer portals for invoice submissions 

-Manage all billing related email | slack tickets and independently solve customer inquiries with a positive customer service approach 

-Manage and report on DSO's and contact customers regarding payment of outstanding invoices 

-Make customer collection calls and or emails to resolving billing and payment disputes

-Build relationships with Sales, Customer Success and Support teams to propose solutions in a timely fashion and make recommendations to continually improve the billing processes 

-Perform month/quarter-end close tasks associated with revenue recognition, including bookings to billings reconciliations, revenue recognition entries, and deferred revenue reconciliation 

-Execute internal controls as well as design new process controls to improve the efficiency and scalability of order to cash process 

-Act as the subject matter expert on all billing related items 

-Prepare and review schedules/reports in support of external audits 

-Drive ad hoc and business-critical accounting projects through completion

Job Requirements:

-5+ years of billing expertise with an analytical mindset through job-related training and hands-on experience 

-Experience with Order to Cash (OTC) processes for SaaS based businesses 

-Independent/flexible problem-solver with the ability to work in a fast-paced and ever-changing change environment

-Strong written and verbal communication skills 

-Advanced Excel skills (Pivot table, Vlookup, Hlookup)

-Strong organizational skills, concise documentation skills, and ability to meet tight deadlines 

-Experience with NetSuite, Salesforce, Stripe, or Maxio(SaasOptics) is a plus