Billing Operations Analyst West

As a Billing Analyst at GitLab you'll help support global billing operations across the order-to-cash process. In this role you'll work on billing execution from subscription validation and invoice generation through reconciliation and issue resolution helping improve billing accuracy completeness and consistency across systems. You'll partner closely with teams across Deal Desk Revenue Sales Operations Global Process Optimization and other Accounting Operations functions to keep billing processes moving smoothly and to resolve questions with clarity and care. Working in systems such as Salesforce and Zuora Billing you'll also help maintain strong data quality support process changes and contribute to a transparent all-remote environment where workflows and controls are clearly documented and easy to follow.

• Review billing-related transactions and approve adjust or reject opportunities according to established guidelines.
• Support subscription validation invoice generation and day-to-day billing execution across your assigned billing queue and regional portfolio.
• Process system workflows that sync quote and billing information between Salesforce and Zuora Billing.
• Monitor and maintain billing case queues including Zendesk and Salesforce cases and respond to billing questions and escalations in a timely way.
• Perform billing reconciliations and oversee the quality of billing data inputs and outputs across recurring operational tasks.
• Investigate standard and complex deal configurations resolve billing issues and escalate concerns to partner teams when needed.
• Partner with Sales Operations Revenue Accounting Accounts Receivable and other cross-functional teams to support policy-aligned billing outcomes.
• Participate in user acceptance testing process improvements training support and change management related to billing systems and automation.

• Experience working in a high-volume billing environment ideally with subscription-based billing processes.
• Strong attention to detail and the ability to maintain accuracy across transactional and reconciliation work.
• Comfortable learning and using complex systems with working knowledge of Zuora Billing Salesforce CRM and Google Workspace tools such as Gmail Docs and Sheets.
• Ability to work independently manage priorities and meet deadlines in a fully remote asynchronous environment.
• Sound judgment when reviewing transactions applying guidelines and identifying when issues should be escalated.
• Clear written and verbal communication skills for working with internal stakeholders and responding to billing-related questions.
• A collaborative approach to working with cross-functional partners across the quote-to-cash process.
• Experience supporting documentation training testing or continuous process improvement is helpful.
• Familiarity with Slack is preferred but not required.

The Billing team within Billing and Accounts Receivable part of Accounting Operations is a centralized cross-functional partner to teams across GitLab's quote-to-cash cycle. We support billing execution from subscription validation and invoice generation through escalation resolution and reconciliation working closely with partners in Deal Desk Revenue Sales Operations Global Process Optimization and other Accounting Operations teams. You'll join a fully remote globally distributed team operating across AMER EMEA and APJ time zones that collaborates asynchronously by default. We document workflows controls and process changes in GitLab issues and shared documentation so our work stays transparent consistent and easy to follow. We’re focused on strengthening billing accuracy and completeness improving data and process consistency across systems like Salesforce and Zuora Billing and making it easier for cross-functional partners to get clear timely answers to billing questions. 

What We Do

GitLab is an open core software company that develops the most comprehensive DevSecOps Platform used by more than 100000 organizations. Our mission makes it clear that we believe in a world where everyone can contribute. We make that possible at GitLab by running our operations on our product and staying aligned with our values. We strive to create a transparent environment where all team members around the world feel that their voices are heard and welcomed. We also aim to be a place where people can show up as their full selves each day and contribute their best.

Why Work With Us

We’ve got big ambitions to make GitLab the most comprehensive AI-powered DevSecOps platform and need skilled contributors to get us there. At GitLab your contributions shape the future of software development at a time when AI is changing the way software is built. Together we're building the most comprehensive AI-powered DevSecOps platform.

Gallery