Billing Specialist

We are Indeed Flex. We Help People Get Jobs. Right now, we're hiring!
The current staffing model is broken, with low wages and limited opportunities. As flexible work continues to grow, we're taking a radically different approach: providing job seekers with control, ownership, and choice, so employees can find the working patterns and scenarios to suit their lifestyles. In doing so, we aim to revolutionize the industry.
After demonstrating our approach throughout the UK under the Syft brand, we were acquired by Indeed.com in 2019 and we rebranded to Indeed Flex in 2020. With continued independence and exceptional levels of support, we've been able to accelerate our mission as we expand throughout the US and the UK. Fast growth creates tremendous opportunities - come and join a team of inquisitive, passionate, and driven individuals helping each other grow and building something meaningful!
Main Purpose
Here at Indeed Flex - we help people get jobs. In order to ensure there is a steady flow of open shifts available, we have to ensure we provide an exceptional level of customer service to our clients - from solutioning and sales to ongoing support, to billing, and more. As part of our Finance Team, the Billing Specialist plays a key role in ensuring that credit is properly assessed and granted to our customers, as well as ensuring that outstanding balances are collected within a reasonable timeframe. This is a crucial role in providing professional account management and is in a position to offer high-impact results to extend relationships and prevent client turnover.
Responsibilities & Duties

• Manage a growing ledger of 350+ clients across multiple industries and geographies
• Execute timely and accurate billing of all direct and indirect customers
• Develop processes and systems to actively monitor and measure outstanding debt and reduce overdue debts while providing exceptional service levels to prevent client turnover
• Drive implementation of new processes and workflows to ensure continued scalability for Indeed Flex
• Seek opportunities to improve existing processes and workflows to resolve queries, open support issues, and eliminate gaps in our workflows that pose risks for collections and timeliness of payment
• Receive, sort, and track incoming payments and ensure proper notation of internal accounting systems
• Issue receipts for received payments
• Apply amendments and adjustments to customer account details when necessary
• Raise credit note requests where appropriate and support other relevant ad hoc duties
• Ensure the security and privacy of all client data and payment information
• Perform periodic reporting of billing and collection progres

Requirements
Qualifications & Skills

• Associate's Degree in Accounting with a minimum of four (4) years of relevant experience in billing, accounts receivable, invoicing, collections, or related role
• Highly proficient with technology - we are a tech company disrupting the staffing industry with novel ideas and technology/data-driven solutions; every employee should understand, love, and get excited about tech
• Highly proficient with Office or Google suite of software, Slack, Salesforce, and ACP with an advanced level of knowledge with Excel/Sheets
• Ability to work cross-functionally and collaborate with various teams in the organization
• Firm understanding of basic Finance & Accounting principles and regulations, with a curiosity and drive to shape new solutions and processes to adapt to changing factors such as new clients, industries, geographies, etc
• Previous experience in an organization with a revenue stream driven by B2B transactions, preference for experience with a Marketplace, SaaS, or Staffing/Consulting offering
• Exceptional collaboration and interpersonal skills - you will love to learn, to teach, and to support the team in an open exchange of ideas and knowledge to improve the capabilities and effectiveness of one another proactively
• Highly proficient with various finance/ERP systems: SAP, Salesforce, NetSuite, etc
• Proven organizational skills, with a high attention to detail, critical thinking skills, and a strong personal commitment to meeting deadliens
• Preference for individuals who are currently located in Austin and able to attend the office at least two (2) days per week; work-from-home/remote exceptions may be made for a highly exceptional candidate
• Passion for the Indeed Flex mission: help people get jobs

Benefits
Benefits

• Base Salary Range: $60,000 - $75,000 per year
• 25 Days Annual PTO
• 8 Paid Holidays
• 5 Paid Sick Days
• Birthday Off Paid
• Paid Volunteer Days
• Paid Holiday Break (Last week of the year)
• Annual allotment of Duvet Days
• Performance-based Bonuses, Paid Twice Annually
• Short-Term Incentive Plans (STIPs) Based on Company Performance
• Comprehensive Medical, Dental, and Vision Insurance Packages
• Financial & Retirement Plans and Planning
• Incredible Office and Amenities at the Domain Gateway Office in Austin, TX; including a complimentary juice bar, cafe, catered breakfast and lunch, game room, snacks, and beverages
• Company-provided laptop and work-from-home equipment
• Indeed Flex has an incredible company culture built on a foundation of inclusion and collaboration
• Regular team-building events, company outings, and company-wide meetups
• Exciting Opportunities for Learning & Development
• Working Towards An Incredible Mission: We Help People Get Jobs

We are an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.
Where legally permitted, Indeed Flex requires all individuals attending or working from Indeed Flex offices, or visiting Indeed Flex clients, to be fully vaccinated against COVID-19. For positions that can only be performed at an Indeed Flex office, candidates must be fully vaccinated against COVID-19 and present acceptable proof of vaccination by the hire date as a condition of employment. For positions that require some in-office work or in-person client meetings, exceptions to these requirements may be made at the discretion of the business through June 2022 - at which point full vaccination will be mandatory. Indeed Flex will consider requests for reasonable accommodations as required under applicable law. To qualify as being fully vaccinated against COVID-19, there should have been a two-week period after receiving the second dose (or any government-recommended booster shot) in a two-dose COVID-19 vaccine series or a two-week period after receiving a single dose (or any government-recommended booster shot) in a single-dose COVID-19 vaccine.