Billing Specialist

About the Company

Octave is a modern behavioral health practice creating a new standard for care delivery that’s both high-quality and accessible to more people. With in-person and virtual clinics in California, Connecticut, Florida, New Jersey, New York, Texas, and Washington D.C., the company offers personalized care plans that can include individual, couples, and family therapy, while pioneering relationships with payers to make care more affordable through insurance. By raising the bar on how care is delivered and how providers are supported, we are building a sustainable system that values equity, affordability, and effectiveness.

About The Role:

Octave is looking for a Billing Specialist with a strong commitment to customer service excellence and operational efficiency. Octave's Billing Specialist is a crucial component of our operations team. They will support our clients by processing daily client payments, checking insurance eligibility and communicating benefits details to clients, submitting insurance claims, and answering our clients’ billing inquiries.  You will report directly to the Revenue Cycle Manager. 

This role is well-suited for someone who has a passion for customer service, enjoys problem-solving, and is excited by the dynamic environment of a startup.  

 Responsibilities include:

• Timely, warm and efficient communication with clients, clinicians and other Octave employees
• Work across multiple software systems to perform eligibility checks, generate invoices/super bills and submit insurance claims
• Process payments daily using software systems
• Communicate with health plans to obtain information and solve problems
• Proactively manage queue of incoming client inquiries to ensure timely responses and successful resolution
• Explore innovative ways to streamline processes as Octave grows 

Preferred Qualifications:

• Strong roots in customer service
• Minimum 2 year's experience working in healthcare administration (e.g. Front Office, Insurance or Patient Billing, Medical Claims & Coding, Insurance Verification & Follow-up, etc.)
• Experience working with medical insurance - both in-network and out-of-network
• Experience with healthcare processes and terminology
• Strong attention to detail
• Excellent written and verbal communication skills
• High comfort level multitasking between cross-functional systems
• Open to performing tasks outside of your defined role with an eagerness to learn and grow
• Ability to handle sticky or sensitive situations with discretion and care
• Passion for mental health and wellness
• Google Suite Experience 

Compensation

Octave is committed to pay equity. To maintain our commitment to pay equity, Octave will follow Pay Transparency regulations on all open job postings.  Current Pay Transparency laws require companies to include a position's salary or hourly wage range (not including bonuses or equity-based compensation) in any internal or external job posting. This requirement extends to job postings published by a third party at an employer's request.

Octave will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with Octave’s legal duty to furnish information.

Starting pay for qualified applicants will depend on a combination of job-related factors, which may include education, training, experience, location, business needs, or market demands. The expected salary range for this role is set forth below and this range may be modified in the future. 

The compensation range for this role is $23-$27.00/hr

Additionally, this position is eligible for the following benefits: company sponsored life insurance, disability and AD&D plans.  Voluntary benefits such as 401k retirement, medical, dental, vision, FSA, HSA, dependent care and commuter/parking options are also available.  Octave offers generous Paid Time Off as well as paid parental leave benefits. 

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