Billing Specialist

As a Billing Specialist, you will perform a variety of routine and non-routine moderately complex billing functions to ensure the proper preparation of accurate and timely bills to customers based on service contract terms. You will become a partner with our Preferred Customers by consistently delivering exceptional solutions to ensure smooth payment and processing of billable activity. You will:

• Prepare all invoices by processing field work orders as they are submitted and ensure corrected adjustments are made, with required approvals;
• Research and resolve routine and non-routine billing questions and discrepancies. Following standard operating procedures, determine the appropriate adjustment codes to process the transaction;
• Review invoices for completeness and accuracy and follow up with customers or other division staff/management to resolve identified discrepancies;
• Calculate and prepare manual billings for non-routine, complex billing arrangements;
• Calculate and prepare e-billing invoices for timely invoice submissions, and resubmit invoices if necessary;
• Gather and summarize supplemental billing information to accommodate customer billing requirements;
• Review various billing system reports to identify billing discrepancies, making corrections as appropriate to ensure accurate billing following standard operating procedures;
• Follow safe work practices and accident prevention procedures;

What’s in it For You:

• The opportunity to take on some of the world’s most meaningful challenges, helping customers achieve clean water, safe food, abundant energy and healthy environments
• The ability to make an impact and shape your career with a company that is passionate about growth
• The support of an organization that believes it is vital to include and engage diverse people, perspectives and ideas to achieve our best

What You Will Do:

• Conduct collections of corporate and non-corporate accounts via outbound phone calls, aging reports, invoice packets, order review, intranet websites, various customer A/P portals, and email correspondence with AP contacts
• Respond to incoming calls and mail from aligned accounts and extensive interaction with both internal and external customers
• Utilize strong written and verbal communication skills to effectively communicate in a professional manner to maintain the business relationship while collecting on past due AR
• Research and resolve disputes and invoice issues in a timely manner
• Provide accurate information as needed by customers, sales, and credit

Position Details:

• The working hours for this position are Monday through Friday, 8:00 to 5:00PM.
   

Minimum Qualifications:

• High School diploma or equivalent
• 2 years of experience working in credit, finance, accounting, customer service, and/or related technical or customer service field
• No immigration sponsorship available

Preferred Qualifications:

• Bachelor’s degree in a finance, accounting, business or a related field
• Intermediate proficiency in Microsoft Excel or Access, or the ability to be trained
• Credit/collections experience and/or customer service experience related to large corporate customers
• Experience in Microsoft Office (Word, Outlook and Access)
• Excellent organizational and time management skills, with ability to manage multiple priorities and meet deadlines
• Effective oral and written communication skills
• Must have demonstrated initiative and ability to work independently
• Self-motivated and both detail and process oriented
• Proven analytical and problem solving skills
• Strong critical thinking and decision making skills

About Smart Care

Smart Care is a national repair and service provider for commercial foodservice, refrigeration, and cold storage equipment. Our offering of comprehensive mechanical services includes hot side cooking equipment, stand-alone refrigeration, specialty coffee and beverage, complex rack refrigeration and HVAC.

Smart Care is an Equal Employment Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other protected class status. All qualified individuals are encouraged to apply. If you need a reasonable accommodation with respect to Smart Care’s application or hiring process due to a disability, please contact the Human Resources department at [email protected].