Billing Specialist

About LightForce Orthodontics

LightForce Orthodontics is a 3D printing technology company focused on the orthodontic space. Our digital platform empowers orthodontists with 3D-printed tooth-moving tools. In 2019, we launched our first product - the world’s only, fully customized 3D printed bracket system and digital treatment software. We are proud to be one of the fastest growing companies in the industry. Learn more at www.lightforceortho.com

Description

This role is responsible for the billing function, which includes working with Product, Sales, and Doctor Success teams to ensure the integrity of the billing process.  This role is responsible for billing, collections, communication with the Company’s customers and responsive to incoming billing requests.   

Essential Duties and Responsibilities

• Searching through the Doctor Portal for any payment inconsistencies or errors
• Collaborating with customers and other team members to resolve billing inconsistencies and errors
• Creating invoices and billing materials to be sent directly to a customer
• Inputting payment history, upcoming payment information or other financial data into an individual account
• Finding financial solutions for customers who may need payment assistance
• Informing customers of any missed or upcoming payment deadlines
• Collecting any outstanding customer accounts receivable balances

Qualifications

• Strong communication, including writing, speaking and active listening
• Great customer service skills, including interpersonal conversation, patience and empathy
• Good problem-solving and critical thinking skills
• In-depth knowledge of industry best practices
• Basic math, bookkeeping and accounting skills
• Organization, time management and prioritization abilities
• Ability to be discreet and maintain the security of customer information
• Effective computer skills to input to use bookkeeping and account management software in a timely and efficient manner
• Previous experience working with an ERP (NetSuite) is ideal but not required

Physical Demands

• Requires the ability to use hands, and reach with hands and arms
• Requires the ability to see, listen, and speak

Work Environment

• Work is generally performed in an open office, sedentary position.

Perks and Benefits 

Our business culture is our essence. to attract and retain the best talent we seek to offer a package of benefits that promote health, career development, diversity, inclusion, and a good work-life balance.

• Private medical insurance
• Remuneration in USD
• Biweekly payment
• Paid Training
• Performance Evaluations with possibility of salary increase.
• Co-Working space in WEWORK (Escazu or Cariari) (for onboarding, projects, specific activities, or specific needs)
• Happy Fridays
• Referral Bonus Program (opportunity to refer good talent and win 500 USD)
• Employee Committees internal
• Life balance and work

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

LightForce Orthodontics is an Equal Opportunity/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, gender, age, national origin, disability, Protected Veteran status, sexual orientation, or any other characteristic protected by federal, state, or local law.