Billing Specialist - Senior

Established in 2021, Independence Pet Holdings is a corporate holding company that manages a diverse and broad portfolio of modern pet health brands and services, including insurance, pet education, lost recovery services, and more throughout North America.

We believe pet insurance is more than a financial product and build solutions to simplify the pet parenting journey and help improve the well-being of pets. As a leading authority in the pet category, we operate with a full stack of resources, capital, and services to support pet parents. Our multi-brand and omni-channel approach include our own insurance carrier, insurance brands and partner brands. 

• Generates and distributes premium billing statements.
• Processes payment files, including application and reconciliation of premium account balances.
• Tracks premium due dates and late payments and communicates with employer groups.
• Coordinates and communicates with employer group policyholders, payroll department, internal functional business areas, and/or benefits administration vendors.
• Updates and maintains records, accounts, and coordinates with finance team to evaluate accounts.
• Compiles information from multiple systems and maintains knowledge of relevant software programs.
• Schedules, hosts, and runs meetings to explain premium billing and remittance business rules and related processes.
• Responds to customer questions.
• Monitors system performance and overall functionality of software administration systems, and tests new system enhancements.
• Cross-trains with other internal teams.
• Performs other duties and responsibilities as assigned.

All of our jobs come with great benefits including healthcare, parental leave and opportunities for career advancements. Some offerings are dependent upon the location of where you work and can include the following:

• Comprehensive full medical, dental and vision Insurance
• Basic Life Insurance at no cost to the employee
• Company paid short-term and long-term disability
• 12 weeks of 100% paid Parental Leave
• Health Savings Account (HSA)
• Flexible Spending Accounts (FSA)
• Retirement savings plan
• Personal Paid Time Off
• Paid holidays and company-wide Wellness Day off
• Paid time off to volunteer at nonprofit organizations
• Pet friendly office environment
• Commuter Benefits
• Group Pet Insurance
• On the job training and skills development
• Employee Assistance Program (EAP)