Billing Systems & Tools Manager

The application window will be open until at least April 23, 2024. This opportunity will remain online based on business needs which may be before or after the specified date.

GFiber’s mission is to deliver abundant internet on networks that are always fast and always open with products that are easy to understand and clearly priced. We believe customers deserve a better internet experience and everything we do is focused on providing just that. On GFiber's Billing team, you'll work collaboratively to ensure a consistent and accurate billing experience for our existing customers, while supporting new plans and features for our future GFiber customers.

Role Description

The Billing Systems and Tool Manager will serve as the primary technical support for our billing and payment systems ecosystem. In this role, you’ll support GFiber and Webpass billing platforms through ongoing management, monitoring, and post-deployment. You will actively monitor daily invoice and payment runs, support month-end close, maintain systems, triage and fix bugs, implement configuration changes, ensure revenue recognition accuracy, and grant and manage systems access. You’ll ensure billing and revenue assurance with minimal impact to customers by proactively identifying and triaging billing system issues in collaboration with the internal teams (Billing Operations, Finance, and Engineering) and third-party vendors. This role may require non-standard working hours including weekends or holidays as emergent system issues arise.

In this role, you'll:

• Define and implement ongoing billing systems maintenance and failure prevention plans.
• Support daily invoicing, payment run monitoring, and month-end close processes.
• Serve as the subject matter expert for billing bugs and partner with operational, technical, and vendor teams to resolve them.
• Manage billing systems configuration and systems access.
• Manage billing and payments vendor relationships, including defining SLAs, monitoring compliance and adherence, and developing daily operational models.
• Develop billing playbook for issue triage, resolution, and post-mortems.
• Participate in on-call rotation to ensure timely response to critical system events.

At a minimum we'd like you to have:

• Bachelor degree in Engineering or Engineering Technology or equivalent practical experience. 
• 8 years in billing and payment technical support or similar role experience.
• Experience in B2C with an emphasis on recurring subscription billing.
• Experience with Zuora, Adyen, and/or similar solutions.

It's preferred if you have:

• Experience in Zuora configuration (e.g., Billing, Subscription Management, Payments) with Zuora admin certification or technical billing certifications a plus
• Experience with managing vendor relationships focused on systems and support.
• Experience with bank and payment gateways, preferably with Adyen.
• Experience with billing systems transformation programs as well as billing and customer operations.
• Experience with Business Management software, Salesforce, and ERP solutions.
• Experience in cable, wireless, or telecom industries that use subscription services.

The US base salary range for this full-time position is $167,000 - $245,000 + bonus + cash award + benefits. Our salary ranges are determined by role, level, and location. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process.