Bot IVA Architect

At TTEC Digital we coach clients to ensure their employees feel valued and fully supported because an amazing customer experience is an employee first process. Our vision is the same a place where employees know they can thrive.

TTEC is looking for an enthusiastic Developer to join our rapidly expanding Multi-Channel Solutions team. As a Senior Systems Software Developer you will have hands-on exposure to a wide range of technologies and will be responsible for providing technical solutions to meet the various needs of our clients. You will enjoy involvement in the full-life cycle of an implementation project while interacting closely with the client to meet specific needs throughout the process. You will work as part of a team of professionals that play a key role in implementing solutions and delivering results.

What You'll Be Doing

• Lead Voice and AI Self-Service solutions of large multi-location contact centers

• Design develop and implement call steering and voice and messaging self service applications using AI cloud services development environments

• Define requirements and business specifications to drive technical design

• Collaborate with project team members to provide input to design specifications

• Integrate to backend systems using web services databases and reporting

• Perform Unit Testing of developed code

• Assist with System and Functional Testing

What You'll Bring to the Role

• 4+ Years of Industry Experience working with Contact Center Technology

• 2+ Years of Technical Experience with IVA and Speech to Text service providers

• 1 to 2 years Cisco CVP/WebexCCE/CC/UJet design and architecture experience

• Experience in managing large multi-site contact center implementations

• Experience managing development teams working with IVA & Speech applications. Familiar with call flows from IVR to CTI for call routing and screen pop

• Experience in writing technical design specifications for IVA and Speech applications

• Experience in developing call flows for complex applications

• Candidate must have a 4-year bachelor’s degree in a computer related degree

• Must be able to work independently be organized self-motivated and have attention to detail

• Experience or coursework in the following: Chat and voice AI service technologies Natural Language Processing Natural Language Understanding Java JavaScript .NET C# HTML SQL and Python

• VXML based IVR platforms such as CVP GVP AVP/AEP Amazon Connect five 9s

• Speech-to-Text and Text-to-Speech services such as Nuance Google Amazon and Watson

• Natural Language Processing and chat platforms such as Google Watson Rulai Nuance MIX Kore.ai Amazon and LivePerson

• Continuous Improvement process

• Cloud Services Architecture

• Developing solutions using Java Python R HTML JavaScript Node.js AngularJS C# .Net SQL SDK development Objective C Swift

• Integration with back-end data systems such as Web Services REST API Soap SQL Server Oracle MongoDB and PostgreSQL

What You Can Expect

• The anticipated range for individuals expressing interest in this position is $130000 to $160000. This position is eligible to participate in an annual incentive program. Actual compensation offers to a candidate may vary based upon geographic location work experience education and/or skill levels.

• Benefits available to eligible employees include the following: Medical dental vision tax-advantaged health care accounts financial and income protection benefits paid time off (PTO) and wellness time off.

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About Us

TTEC Digital and our 1800+ employees pioneer engagement and growth solutions that fuel the exceptional customer experience (CX). Our sister company TTEC Engage is a 60000+ employee service company with customer service representatives located around the world. TTEC Holdings Inc. is the parent company for both Digital and Engage. When clients have a holistic need they can draw from these independently managed centers of excellence TTEC Digital and TTEC Engage.

We are also delighted to share that TTEC has been awarded the Great Place To Work 2024-2025 certification based on outstanding employee experience across 14 countries.

TTEC is a proud equal opportunity employer where all qualified applicants will receive consideration for employment without regard to age race color religion sex sexual orientation gender identity national origin disability. TTEC has fully embraced and is committed to expanding our diverse and inclusive workforce. We strive to reflect the communities we serve while delivering amazing service and technology centered around humanity.

Rarely do applicants meet all desired job qualifications so if you feel you would succeed in the role above please take a moment and share your qualifications.

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