Boutique Key Holder | South Coast Plaza

Company Description

From 1946, people of the House of Parfums Christian Dior in France and around the world embody the spirit of excellence, creativity, and the unique savoir-faire of its creator, the couturier-perfumer Christian Dior. Revolutionizing the codes of French elegance and luxury with its perfumes, combining tradition and daring innovation in makeup and skincare, we reinvent every day the Dior style and affirm beauty and joy in its entirety.

Parfums Christian Dior is part of the LVMH Group.

Job Description

The Boutique Key Holder is the Dior Ambassador and promotes with passion the Dior Maison and Values. As a member of the Dior team, the Key Holder responsible for opening and closing a store, managing daily operations in the absence of management, including tasks like customer service, cash handling, inventory checks, ensuring store cleanliness, security checks, and supervising other staff during opening and closing procedures, essentially acting as a supervisory role when the manager is not present; requiring strong organizational and leadership skills while adhering to company policies and procedures. 

MAIN RESPONSIBILITIES

BOUTIQUE OPERATIONS:

• Opening procedures including arriving at store before operating hours to deactivate security systems and preparing store for the day 
• End of day closing responsibilities such as counting cash, completing sales reports and activating security systems 
• Acting as team supervisor when management is absent from the store 
• Train new employees, delegate task to Beauty Consultants, monitor staff performance and assist with any staff queries throughout the shift
• Ensure the boutique remains clean and organized, including tidying Visual Merchandising displays and addressing any maintenance issues 
• Attend all offsite Seasonal Schools and Dior training programs.
• Demonstrate immaculate personal grooming standards in accordance with the Dior grooming guidelines, inclusive of wearing the Dior uniform.
• Frequently handle, lift, and move merchandise safely 

SELLING DIOR:

• Conduct in store and/or remote selling activities, acting as a personal shopper 
• Sell Dior products by meeting our clients’ needs and providing a memorable experience through high standard of service to clients throughout the whole sales process, following the brand D.I.O.R. method: 
  • Display the ultimate in Dior hospitality. Initiate contact with customers and welcome them both on counter and through traffic-stopping 
  • Connect with authenticity. Identify and understand clients needs through the art of conversation
  • Propose and demonstrate personalized product offers including makeup, fragrance and skincare. Offer the right service and conduct it perfectly. Propose complementary products within category and cross category. Offer a global fashion beauty approach 
• Communicate passionately, always share Dior storytelling and educate clients on the brand and products 
• Achieve retail sales targets (in store and remote) and contribute to boutique KPIs on a weekly & monthly basis. Responsible to stay on top of one’s own business and how they are tracking vs. goals daily. 
• Master Brand, Category and Competition Knowledge 

CLIENT EXPERIENCE & MANAGEMENT:

• Develop enduring relationships with existing clients in store and remotely
• Engage new clients to the brand, through genuine interactions
• Learn and leverage Dior content and tools (Dior Connect & iPos) to register client data, drive traffic, develop client loyalty and take actions 
• Achieve defined goals within all CRM activities, client recruitment, development, outreach and sales 
• Grow customer relationships through clienteling, offering omnichannel services, targeted sampling, personalized services 

Qualifications

• 1 year of Key Holder experience in a retail environment 
• 1-2 years of retail experience required, preferably in the luxury retail environment 
• Proven track record in achieving retail results (sales and profitability) 
• Experience in selling makeup, fragrance and skincare. Preferably in a luxury environment 
• Digital savvy; experience/comfortable with operational POS systems 
• Proficient in Microsoft Office, Word, Excel. Outlook, HRIS systems, Power Point, Client tracking systems and Point of Sales (POS) 
• Must be able to work on weekends, holidays and evenings 

Additional Information

This job description is intended to cover the core accountabilities of the position and is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities, and activities may change, or new ones may be assigned at any time with or without notice.

All your information will be kept confidential according to EEO guidelines.

LVMH Inc. uses the published salary range as a guideline to provide our employees with market competitive pay while allowing for flexibility to recognize and reward various levels of expertise, performance, and tenure.

While the published salary range is a good faith reflection of the targeted salary level for the position, LVMH Inc. reserves the right to pay outside of the published range of $30-$33/hour.