BPO Customer Care Collections Sr. Associate

"• Takes escalated calls from providers/callers
• Develops tactical and operational plans to achieve key milestones in the project.
• May coach and mentor less experienced team members.
• Assists in preparing SOP for new process.
• Ensures accurate and timely processing of transactions to meet or exceed client service level agreements.
• Identifies and resolves issues around nonstandard pending transactions."

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