BPO Metrics & Reporting Specialist Advisor

Req ID: 240892

NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a BPO Metrics & Reporting Specialist Advisor to join our team in ST. Louis, Missouri (US-MO), United States (US).

This position is eligible for company benefits including medical, dental, and vision insurance with an employer contribution, flexible spending or health savings account, life and AD&D insurance, short- and long-term disability coverage, paid time off, employee assistance, participation in a 401k program with company match, and additional voluntary or legally required benefits.

Pay range for this role is $100K - $120K annual salary depending on experience.

Basic Qualifications:

• 5+ years of experience writing complex SQL queries
• 5+ years of experience with data analysis and analytics
• 5+ years of experience with Tableau
• Experience with predictive modelling
• Experience with data analytics using python

Responsibilities:

• Acting as a lead on data mining and reporting projects
• Maintaining, analyzing, and interpreting and reporting Healthcare Payer data
• Continuously monitoring, identifying, and implementing the best practices, new tools, and methods in the field of metrics and reporting
• Creating and implementing executive level reporting strategies
• Aligning multiple organizations around difficult or complex solutions and issues in the field of metrics and reporting
• Applying a broad knowledge of application programming processes and procedures to the completion of complex assignments
• Focusing on systems architecture for global development
• Providing advanced research, analytical, problem-solving, and process improvement skills
• Pulling data to develop recurring or one-time reports
• Maintaining databases, spreadsheets and other tools used in data analysis
• Locating and fixing errors in reports
• Creating and delivering management dashboards and canned reports to support routine management oversight of business processes to ensure critical insight into exceptions and deliverables
• Leading large-scale projects
• Leading others on cross-functional projects outside of their own department
• Ensuring the highest level of support and communication is provided in an efficient and courteous manner to client, including active involvement in deliverable outputs (when necessary)
• Maintaining professional and trusting client relationships
• Effectively addressing critical client issues and escalations
• Effectively collaborating with BPO Operations Leaders, NTT Leaders to meet/exceed deliverables
• Identifying, recommending, and implementing process improvements to increase efficiency, client service levels and financial results
• Providing direction to less experienced team members and/or cross-training

Work shift schedule will be Mon - Fri 9 AM - 5 PM EST excluding US holidays.

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About NTT DATA Services

NTT DATA Services is a recognized leader in IT and business services, including cloud, data and applications, headquartered in Texas. As part of NTT DATA, a $30 billion trusted global innovator with a combined global reach of over 80 countries, we help clients transform through business and technology consulting, industry and digital solutions, applications development and management, managed edge-to-cloud infrastructure services, BPO, systems integration and global data centers. We are committed to our clients' long-term success. Visit nttdata.com or LinkedIn to learn more.

NTT DATA Services is an equal opportunity employer and considers all applicants without regarding to race, color, religion, citizenship, national origin, ancestry, age, sex, sexual orientation, gender identity, genetic information, physical or mental disability, veteran or marital status, or any other characteristic protected by law. We are committed to creating a diverse and inclusive environment for all employees. If you need assistance or an accommodation due to a disability, please inform your recruiter so that we may connect you with the appropriate team.