BPO Metrics & Reporting Specialist Advisor

This position is eligible for company benefits including medical, dental, and vision insurance with an employer contribution, flexible spending or health savings account, life and AD&D insurance, short- and long-term disability coverage, paid time off, employee assistance, participation in a 401k program with company match, and additional voluntary or legally required benefits.

Pay range for this role is $100K - $120K annual salary depending on experance.

Basic Qualifications:

• 5+ years of experience writing complex SQL queries
• 5+ years of experience with data analysis and analytics
• 5+ years of experience with Tableau
• Experience with predictive modelling
• Experience with data analytics using python

Responsibilities:

• Acting as a lead on data mining and reporting projects
• Maintaining, analyzing, and interpreting and reporting Healthcare Payer data
• Continuously monitoring, identifying, and implementing the best practices, new tools, and methods in the field of metrics and reporting
• Creating and implementing executive level reporting strategies
• Aligning multiple organizations around difficult or complex solutions and issues in the field of metrics and reporting
• Applying a broad knowledge of application programming processes and procedures to the completion of complex assignments
• Focusing on systems architecture for global development
• Providing advanced research, analytical, problem-solving, and process improvement skills
• Pulling data to develop recurring or one-time reports
• Maintaining databases, spreadsheets and other tools used in data analysis
• Locating and fixing errors in reports
• Creating and delivering management dashboards and canned reports to support routine management oversight of business processes to ensure critical insight into exceptions and deliverables
• Leading large-scale projects
• Leading others on cross-functional projects outside of their own department
• Ensuring the highest level of support and communication is provided in an efficient and courteous manner to client, including active involvement in deliverable outputs (when necessary)
• Maintaining professional and trusting client relationships
• Effectively addressing critical client issues and escalations
• Effectively collaborating with BPO Operations Leaders, NTT Leaders to meet/exceed deliverables
• Identifying, recommending, and implementing process improvements to increase efficiency, client service levels and financial results
• Providing direction to less experienced team members and/or cross-training

Work shift schedule will be Mon - Fri 9 AM - 5 PM EST excluding US holidays.

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