BPO Senior Manager

Req ID: 184386

NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a BPO Senior Manager to join our team in Lincoln, Nebraska (US-NE), United States (US).

Basic Qualifications:

Series 6 and 63 license required

8 years of relevant Customer Service experience

2 years leadership experience

Background with Variable Life & Annuity Insurance.

Responsilibilities:

Accountable for the day-to-day Contact center and back office processing Operations of Variable Life & Annuity Insurance products managing processes, improvement programs and initiatives.

• Manages a staff of professional level team members or manages a team through direct or lower-level supervisors/Team Leads.
• Defines roles and responsibilities.
• Contributes to standards around which others will operate.

• Establishes and influences operating policies.
• Plans for a customer service future needs and operations.
• Contributes to policy/ program development.
• Manages impacts of Contact center and back office processing functions- Training, WFM, Quality, MIS, Analytics, Talent Management and IT
• Manages related costs and budget

Leadership

• Sets project timeframes and priorities based on project objectives and ongoing assignments.
• Provides guidance and technical advice and becomes actively involved as required.
• Adapts communication techniques for audiences at multiple internal/external levels.

• Counsels and motivates team members on performance.
• Frequent contact with internal and external contacts at various management levels to obtain and allocate resources and complete specific phases of projects.
• Builds cross-functional partnerships.
• Identifies business opportunities.
• Assumes responsibility to interact with Clients on performance and drivers to change

Key Differentiators

• Involved in developing, implementing and managing Customer services areas of support programs, training and operations.
• Organizes cross-functional work teams, applies professional project management skills, and provides team leadership to obtain project goals and objectives.
• Establishes operational objectives and assignments, and delegates assignments to subordinate leaders.

#INDBPO

#LI-MIWS

About NTT DATA Services

NTT DATA Services is a global business and IT services provider specializing in digital, cloud and automation across a comprehensive portfolio of consulting, applications, infrastructure and business process services. We are part of the NTT family of companies, a partner to 85 % of the Fortune 100.

NTT DATA Services is an equal opportunity employer and considers all applicants without regarding to race, color, religion, citizenship, national origin, ancestry, age, sex, sexual orientation, gender identity, genetic information, physical or mental disability, veteran or marital status, or any other characteristic protected by law. We are committed to creating a diverse and inclusive environment for all employees. If you need assistance or an accommodation due to a disability, please inform your recruiter so that we may connect you with the appropriate team.

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