Branch Manager

Leader Bank is looking for exceptionally dedicated team members to join one of the region’s fastest growing community banks and mortgage lenders. At the time of its founding in 2002, Leader Bank had one branch office, $6.5 million in assets and 7 team members. Since then, the Bank has become one of the most successful banks in Massachusetts with $3 billion in assets, more than 400 team members, 7 branch offices, and annual mortgage originations of over $5 billion.

Exemplary products and an innovative spirit have driven Leader Bank’s rapid growth over the years, and our team members embrace these values. Our mission is to obsess over our clients, make them feel valued, and maintain long-term relationships with them by constantly enhancing our products and processes to always be improving our client experience. For our team members, Leader Bank prioritizes competitive compensation and benefits, a healthy work-life balance, and an environment that fosters diversity and inclusion.

Summary:

You will develop and lead a team seeking to consistently provide outstanding client service experiences.  With interactions and coaching of yourself and your team, you will achieve sales goals by advising clients; identifying financial needs; and offering appropriate services. You will broaden relationships by developing a team with expertise in consumer and business banking, serving as trusted advisors. You will serve as the Ambassador to the community and putting forward Leader Bank’s vision.  Responsible for overseeing the branch’s operations, security, and compliance as well as provide input or review of any new operational procedural changes to the branch network. 

Exhibit Our Core Values: 

Teamwork, Dedication, Integrity, Humility, Celebrating Success, Community, and Continuous Improvement.

Provide Leadership: 

Foster a positive, team-oriented environment where employees are enthusiastic and committed. 

• Lead the sales and service coaching process to achieve team goals
• Ensure visibility in the community through civic engagement and strategic event sponsorships
• Earn client advocacy by personalizing experiences and being genuinely helpful 

• Develop external advocates through robust engagement with clients, prospects, and center of       influencers

• Lead recruiting, hiring, performance management and career development of team members 
• Set business development, sales, and local market strategy 

Sales and Servicing: 

Engage with clients in a dynamic environment by actively listening and encouraging ongoing conversation to uncover opportunities to deepen relationships.

• Listen actively to identify financial needs, including daily banking, borrowing, saving and referral opportunities
• Proactively identify, schedule and conduct external business calls to originate and expand client relationships
• Contact existing clients to review relationships, discover opportunities and onboard customers
• Maintain knowledge of features and benefits of all products, services and digital solutions
• Identify and offer consumer and business loan solutions that meet borrowers’ financial goals
• Handle complex service issues and enlist support of appropriate staff for advanced problem resolution
• Process transactions, open accounts, and close HELOC and consumer loans in compliance with performance standards

Operations:  

Manage staffing levels to support client experience. Ensure branch facilities are functional and attractive. Ensure the branch’s overall operational integrity, maintain a consistent adherence to policies, procedures, and regulations and ensure a satisfactory operating environment.

General: 

Conform to standards for punctuality, attendance, and professionalism per the Employee Handbook. May travel or relocate to other branches, change schedule, and perform other duties as needed.

Knowledge/Skills/Experience

• High school diploma or equivalent required; college, business, banking, or professional training helpful
• Two – three years’ experience in sales, retail banking, lending, customer service and/or operations
• Demonstrated computer literacy