Branch Support Coordinator

Position Summary

Are you looking to make an immediate impact where you can help our clients solve their business challenges? Deloitte's Core Business Operations (CBO) portfolio operates at the center of our client's business. By joining our team, you could help C-suite and program leaders transform their organization and accelerate mission execution through emerging and disruptive technologies, innovative business models, retooled program operations and industry-driven solutions.

Work you'll do

• Monitor multiple email boxes and chat systems to receive technical and operational information from partner-shared sources.
• Extract and organize metadata from received communications for further processing.
• Format relevant data into tracking systems such as JIRA, Confluence, and ServiceNow.
• Apply prioritization methodologies and data-tagging to facilitate cyber analyst functions.
• Maintain and update dashboards to track ticketed data and deliverable timelines.
• Provide recurring and ad hoc summarizations and data insights from tracked data.
• Ensure timely updates and accurate tracking of deliverable timelines.
• Perform prescriptive and documented analytic processes to assess or enrich received data.
• Execute steps to canvas client data holdings and assess open source/publicly available information for additional context.
• Author and maintain information portals such as Confluence.
• Assist in the quality control of disseminated products, both formal and informal.
• Ensure editorial, language, and style consistency in all products.
• Enable the team with the most current operational picture through thorough research and analysis.

The team

Deloitte's Government and Public Services (GPS) practice - our people, ideas, technology and outcomes-is designed for impact. Serving federal, state, & local government clients as well as public higher education institutions, our team of over 15,000+ professionals brings fresh perspective to help clients anticipate disruption, reimagine the possible, and fulfill their mission promise.

Our Operations Transformation offering transforms our clients' core business operations. We advise, design, implement, and deploy solutions that are focused on "heart of the business" issues across client organizations. Using deep sector knowledge and program management skills, we work alongside our clients to implement industry leading practices and manage their most important projects.

Qualifications

Required:

• High School Diploma/GED required.
• be legally authorized to work in the United States without the need for employer sponsorship, now or at any time in the future.
• Must be able to obtain and maintain the required clearance for this role.
• Ability to travel 15-25%, on average, based on the work you do and the clients and industries/sectors you serve.
• 6 + years of experience in support roles.

Preferred:

• Previous experience working in large consulting organizations.
• Professional writing, and research courses or certifications preferred.

Information for applicants with a need for accommodation: https://www2.deloitte.com/us/en/pages/careers/articles/join-deloitte-assistance-for-disabled-applicants.html

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Benefits

At Deloitte, we know that great people make a great organization. We value our people and offer employees a broad range of benefits. Learn more about what working at Deloitte can mean for you.

Our people and culture

Our diverse, equitable, and inclusive culture empowers our people to be who they are, contribute their unique perspectives, and make a difference individually and collectively. It enables us to leverage different ideas and perspectives, and bring more creativity and innovation to help solve our client most complex challenges. This makes Deloitte one of the most rewarding places to work. Learn more about our inclusive culture.

Our purpose

Deloitte's purpose is to make an impact that matters for our clients, our people, and in our communities. We are creating trust and confidence in a more equitable society. At Deloitte, purpose is synonymous with how we work every day. It defines who we are. We are focusing our collective efforts to advance sustainability, equity, and trust that come to life through our core commitments. Learn more about Deloitte's purpose, commitments, and impact.

Professional development

From entry-level employees to senior leaders, we believe there's always room to learn. We offer opportunities to build new skills, take on leadership opportunities and connect and grow through mentorship. From on-the-job learning experiences to formal development programs, our professionals have a variety of opportunities to continue to grow throughout their career.

As used in this posting, "Deloitte" means Deloitte Consulting LLP, a subsidiary of Deloitte LLP. Please see www.deloitte.com/us/about for a detailed description of the legal structure of Deloitte LLP and its subsidiaries.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law.

Requisition code: 197833