Brand Experience Associate - Hudson Yards (Part-Time)

THE STORY

When we started in 2012, we were focused on reinventing men's basics — with underwear and socks as our starting point. Today, we are a fully-fledged  modern menswear brand that powers radically-efficient wardrobing. Rooted in smart design and performance fabrics, our products are designed to work together through our pioneering “Daily Wear System”. 

As we continue to expand our offering and our footprint beyond e-commerce to first and third-party retail, we are looking for passionate, proactive, strategic, and creative problem-solvers to join us. If that sounds like you… keep reading.

THE ROLE

We’re looking for dynamic Brand Experience Associates to join Mack Weldon’s retail team in our Hudson Yards store location! In this role, you’ll educate and share the Mack Weldon brand story and guide customers through our retail experience. You’ll play a critical role in delivering exceptional customer service and building customer relationships.

WHAT YOU’LL DO

• Be a Mack Weldon brand ambassador and deliver exceptional customer service throughout the customer journey
• Communicate the Mack Weldon brand story and philosophy to our customers
• Demonstrate and maintain exceptional product knowledge
• Continuously deliver an above and beyond and individualized customer experience for all guests
• Work collaboratively with all team members and cultivate a positive store team culture
• Maintain store cleanliness and visual standards, assistant store merchandising changes
• Develop, cultivate, and maintain customer relationships
• Support management team in projects and initiatives as needed
• Strive to improve the store experience and make suggestions to management team

WHAT WILL SET YOU UP FOR SUCCESS

• Minimum 6 months retail sales experience
• Experience in a fast-paced retail store environment
• Must be flexible with working varied shifts including nights, weekends, and holidays
• Ability to carry boxes 25-30lbs for stock transfers
• Can bend, reach, lift and move stock and products

WHAT MAKES US SPECIAL

• It’s all about the people. To us, diversity is a strength. We check our egos at the door and value all backgrounds and experiences. From our employees to our customers to our partners—we build relationships that last.
• We give a s***. Every detail matters. We research, we test, we adjust. We take pride in everything we do by being thoughtful in our decision making and design process. 
• We put our money where our mouth is. We work with ethical and humane partners, we act with integrity and trust, and we take ownership of our actions and mistakes.
• We build for the future. First, we listen; then we think, plan, and act for the long-term. We see problems as opportunities and take calculated risks to build a company that lasts.