Brand Operations Assistant

Moda Operandi is an e-commerce platform transforming the way people discover and shop for designer fashion. Through its innovative mix of commerce and content, Moda allows women to shop for what’s new and what’s next in designer fashion from the world’s leading emerging designers and luxury brands. Founded in 2010, Moda Operandi's mission is to make it easy for designers to grow their businesses and consumers to realize their personal style. Today, Moda’s platform carries more than 1,000 brands and designers across fashion, fine jewelry and home, ships to 125 countries.

Moda Operandi is seeking a Brand Operations Assistant to be the cross functional point person between warehouse, planning, merchandising, marketing, accounts payable, customer care etc. focusing on order confirmations, receipts, discrepancies, inventory and returns.

This is a hybrid role with 1 day a week in our Brooklyn NYC office required.

Moda abides by the NYC vaccination mandate for workplaces, as such only candidates with completed covid-19 vaccinations will be considered for this role.

 Responsibilities (include but are not limited to):

• Provide cross functional support regarding deliveries, discrepancies, inventory, returns and other merchandise operations related functions.
• Liaise effectively and expediently with brand partners
• Review order confirmations and send comments to brands in a timely manner
• Reach out to brands regarding delivery of goods
• Reach out to brands regarding discrepancies (short shipment, over shipped, incorrect item, etc.)
• Reach out to brands regarding GTIN codes
• Complete any Returns to Brands in a timely manner
• Notify the Customer Care Team of brand issues, delays, updates etc.

Qualifications:

• Intermediate proficiency with Microsoft and Google applications required
• Excellent written and verbal communication skills required
• Exceptional organizational and prioritization skills required
• Ability to work collaboratively, listen, and value differing perspectives
• Must be self-motivated, flexible and agile
• Composed demeanor and a positive attitude
• Basic understanding of the fashion and luxury goods industry

Benefits of Joining Moda Operandi:

• Medical, dental & vision coverage 
• 401k matching
• Annual bonus program
• Generous PTO policy
• Summer Fridays
• Winter Recess
• Pet Insurance discounts
• Mental Health support including Head Space
• Wellness Program including memberships to HeadSpace, Carrot & OneMedical
• Generous merchandise discounts

The job description is to be used merely as a guide of expectations rather than an exhaustive list of all duties and competencies. All requirements and skills are subject to change as business needs evolve.