BRC Benefit Specialist- Houston, TX

General Description:Assist clients and their employees with benefit or claim questions. Responsibilities: • Primary resource for clients and their employees with benefit or claim questions. • Assist clients with administrative questions regarding enrollment, eligibility, and special contract provisions. • Investigate and work with carrier contacts to solve claim problems. • Respond to emails and voicemails within 24 business hours. • Track and document all calls and interactions in Call Center database. • Assist with transition of care concerns due to a change in carrier. • Provide help with coordination of benefits. • Drafts appeal letters and perform claim audits as needed. • Report trends to carrier and/or the account manager. • Maintain timely follow up on open case volume. • Keep informed about industry information and new product information. Knowledge, Skills and Abilities: • Prior customer service experience preferred. • Must hold or obtain a Life and Disability insurance license within 120 days of hire date. • Comfortable with internet-based programs and Microsoft Office products. • Bilingual preferred, but not required. • Strong attention to detail and ability to self-check work. • Excellent time management skills, able to set priorities and manage deadlines. • Ability to work in a team environment. • Resourceful, eager to learn new concepts, and further professional development. • Ability to define problems and generate potential solutions. • Strong verbal and written communication skills. • Ability to remain calm in stressful situations. This is an hourly, non-exempt position. $22.00/hour. This is a bonus eligible position with a target incentive of 5%. USI is committed to providing a full-suite of competitive benefits for our growing population and its diverse needs. We offer a wide range of health, welfare and financial benefits including medical, wellness, dental and vision, 401(k), flexible spending and health savings accounts, short and long-term disability, life insurance and other unique employer-sponsored and voluntary programs. USI also offers a generous paid time off policy, paid family leave benefit as well as paid holiday time.