Breaking Barriers Program Manager

Location: LA County

Compensation: $85,000 - $90,000

Organization Overview

Founded in 2004, Brilliant Corners provides innovative housing and housing-related services to those transitioning from or at risk of homelessness or institutionalization. We develop, own, and manage multi-family supportive housing and licensed residential care homes. Additionally, we implement a broad array of scattered-site, one-on-one supportive housing and clinical case management programs through partnerships with developmental services, homeless services, veteran services, and healthcare sectors.

In short, we do good work.

We have offices statewide with a staff of passionate people. While we are growing rapidly, we are also selective: We're seeking inspired, talented people who want to effect profound change and have fun doing it.

PROGRAM DESCRIPTION

Breaking Barriers is an innovative rapid rehousing program that serves adults who are justice-impacted in Los Angeles County and are experiencing homelessness. Breaking Barriers provides a rental subsidy combined with housing retention, intensive case management, and employment services. The goal is for clients to fully assume rental payments and "transition in place" at program end.

POSITION SUMMARY

The Program Manager will oversee the Breaking Barriers program in Los Angeles County. The Program Manager will manage the contract and relationship with Justice, Care and Opportunity Department (JCOD) and provide ongoing supervision to the case management staff. The Program Manager will cultivate the talent of the team to provide high quality support to clients and partners and employ a "whatever it takes" approach to services.

POSITION RESPONSIBILITIES

1. Oversee Breaking Barriers contract with Justice, Care and Opportunity Department (JCOD), including regular communication with JCOD Program Manager and monthly invoice submission.

2. Manage the subcontract with employment services partner Chrysalis and ensure programmatic and fiscal compliance with all subcontract requirements.

3. Collaborate with all program funders and stakeholders, including JCOD, Probation, Chrysalis, and BSCC.

4. Engage with community agencies and stakeholders in order to strengthen existing relationships and develop new partnerships.

5. Provide direct supervision to Program Supervisors and Program Associate, and provide ongoing support and crisis intervention for Case Managers as needed.

6. Develop and strengthen program policies and design to enhance client services.

7. Manage program budget and track all program expenditures.

8. Generate and review monthly reports for funders and stakeholders.

9. Facilitate and/or attend regular meetings, including staff meetings, case conferences with Chrysalis, and bi-weekly funder meeting.

10. Manage case management database and all quality assurance measures.

11. Process referrals and manage referral assignments to Case Managers.

12. Co-manage the operation of the 24/7 crisis line with other Program Managers.

13. Facilitate professional development and training opportunities for staff.

14. Oversee the hiring and onboarding of new staff members.

Core Competencies

• Process Management: Good at figuring out the processes necessary to get things done; knows how to organize people and activities; understands how to separate and combine tasks into efficient workflow; knows what to measure and how to measure it; can see opportunities for synergy and integration where others can't; can simplify complex processes; get more out of a few resources.
• Strategic Ability: Sees ahead clearly, can anticipate future consequences and trends accurately; had broad knowledge and perspective; is future oriented; can articulately paint credible pictures and visions of possibilities and likelihoods; can create competitive and breakthrough strategies and plans.
• Compassion: Genuinely cares about people; is concerned about their work and non-work problems; is available and ready to help; is sympathetic to the plight of others not as fortunate; demonstrates real empathy with the joys and pains of others.
• Building Effective Teams: Blends people into teams when needed; creates strong morale and spirit in their team, shares wins and successes; fosters open dialogue; let's people finish and be responsible for their work; defines in terms of the whole team; creates a feeling of belonging in the team.

Org Values

• Humanity: Putting people first: We are committed to meeting people where they're at, honoring their dignity, diversity, and experience.
• Community: Building a better future: Sustainable housing solutions are fostered through partnership, collaboration, and human connection.
• Ingenuity: Innovating for transformation: Systems-change requires relentless determination, thinking outside the box and challenging the status quo.

Requirements

PROFESSIONAL EXPERIENCE

• Master's Degree in Social Work or related clinical field; LCSW licensure preferred
• At least 2 years of supervisory experience
• At least 4 years of experience providing direct mental health and/or intensive case management services to vulnerable populations
• Experience working with individuals who have been involved in the criminal justice system and/or individuals who have experienced homelessness is a plus
• Experience developing and monitoring program budgets is highly preferred

KNOWLEDGE, SKILLS, AND ABILITY

• Demonstrated management and team-building experience
• Strong interpersonal and client engagement skills
• Ability to work independently and utilize critical thinking skills in decision-making situations
• Well-versed in relevant evidence-based practices, including Motivational Interviewing, Harm Reduction, and Trauma-Informed Care
• Demonstrates the necessary attitudes, knowledge and skills to deliver culturally responsive services and work effectively in cross-cultural situations.
• Basic knowledge of MS Outlook, Word, PowerPoint and Excel required; comfort with learning new systems such as Salesforce and CHAMP
• Possession of a valid, clean California driver's license and a personal insured vehicle are required

Brilliant Corners does not discriminate based on race, color, religion (creed), gender, gender expression, age, national origin (ancestry), disability, marital status, sexual orientation, or military status in any activities or operations. These activities include, but are not limited to, hiring and firing staff, selecting volunteers and vendors, and providing services. We are committed to providing an inclusive and welcoming environment for all staff members, clients, volunteers, subcontractors, vendors, and clients.

Brilliant Corners is committed to fair hiring practices and does not ask applicants to disclose conviction history before extending a conditional job offer.

Disclaimer: Brilliant Corners does not accept unsolicited assistance from search firms/employment agencies / third-party recruiters for any of its employment opportunities. Please, no phone calls or emails to any employee of Brilliant Corners about this opening. All resumes submitted by search firms/employment agencies / third-party recruiters to any employee at Brilliant Corners via email, the Internet, or in any form and method without a valid written search firm agreement in place for this position will be deemed the sole property of Brilliant Corners; no fee will be paid in the event Brilliant Corners hire a candidate as a result of the unsolicited referral or through other means.

Benefits

Why work for Brilliant Corners?

Financial & Retirement

• Competitive Salary
• Retirement Plan with 5% match
• Employee Referral Bonus

Vacation & Time off

• Generous Vacation Policy
• Long List of Paid Holidays
• Paid Sick Time

Health Insurance

• Medical Insurance - 100% Covered
• Dental/Vision/Disability Insurance
• Flexible Spending Account

Professional Support

• Job Training
• Professional Development
• Employee Assistance Program

Other Perks & Discounts

• Company Social Events
• Wellness Initiatives
• Gym Membership Discounts