Briostack - Customer Success Associate

Briostack is looking to hire motivated, goal oriented, and dependable people to expand our Sales and Client Services team. As an Client Success Associate, you will have an advanced focus on managing customers that will require a special touch and ability to connect. This role will have a high focus on ongoing customer support as well as long term retention. You will also oversee customer adoption, renewals and additional revenue streams.

Responsibilities:

• Consult with customers to understand their business and recommend best practices in the use of the software
• Handle customer support calls from long-time customers
• Train customers and their staff in the use of the software both online and in person
• Meet/exceed renewal and adoption quotas
• Nurture customer relationships to build trust
• Work to identify referable customers and case study candidates
• Participate in the ongoing creation and updating of best practices for role and department
• Operate across department boundaries
• Consistently increase your knowledge of the software and the industry
• Collaborate with other departments when necessary to help the customer be successful
• Some light travel may be involved
• Willingness to work over 40 hours when necessary

Us:

Briostack is a rapidly scaling SaaS solution servicing the pest control industry as part of EverCommerce's EverPro vertical. Our solution is purpose built for the needs of pest control companies including CRM, scheduling, route optimization, and billing and collection. Our goal is to build software so good that no one can offer a close substitute, and we are building a world-class team to help us grow / scale our capabilities.

EverCommerce [Nasdaq: EVCM] is a leading service commerce platform, providing vertically tailored, integrated SaaS solutions that help more than 600,000 global service-based businesses accelerate growth, streamline operations, and increase retention. Our modern digital and mobile applications create predictable, informed, and convenient experiences between customers and their service professionals. Specializing in Home & Field Services, Health Services, and Fitness & Wellness industries, EverCommerce solutions include end-to-end business management software, embedded payment acceptance, marketing technology, and customer engagement applications.

Where:

The Briostack team has an office in Lehi, UT, and we are looking for someone who is interested in working in a hybrid or fully in-office arrangement from our office.

Skills and Experience we're seeking:

• Delivery of technology training in a corporate setting in-person and via the web
• Proven ability to manage multiple projects with tight deadlines
• Customer service/support
• High attention to detail
• Excellent written and verbal communication skills
• Project development
• Upsell to current customers
• Working well across departments
• Ability to prioritize and organize tasks
• Software Implementation
• Account management experience
• Support experience

Benefits and Perks:

• Flexibility to work where/how you want - in-office or hybrid
• Continued investment in your professional development
• Robust health and wellness benefits
• 401k with up to a 4% match
• Monthly wellness stipend
• Flexible and generous paid time off
• Employee Stock Purchase Program
• Student Loan Repayment Program

EverCommerce is an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We look forward to reviewing your credentials and getting to know more about your experience!