Broker Integration Onboarding Advocate

About Gusto

Gusto is a modern, online people platform that helps small businesses take care of their teams. On top of full-service payroll, Gusto offers health insurance, 401(k)s, expert HR, and team management tools. Today, Gusto offices in Denver, San Francisco, and New York serve more than 200,000 businesses nationwide.

Our mission is to create a world where work empowers a better life, and it starts right here at Gusto. That’s why we’re committed to building a collaborative and inclusive workplace, both physically and virtually. Learn more about our Total Rewards philosophy.

 About Role

This role will be based in any of our home base offices, San Francisco, New York City, or Denver, Colorado, or remote. This individual will support and grow our mission to create a world where work empowers a better life and to build inclusive workplaces with responsible financial benefits for employees.

As a core member of the Broker Operations Group Advocate team, you will help scale this new product experience at Gusto. You will be responsible for working with customers and their brokers to set up their health benefits in Gusto while providing a delightful experience. You’ll put their minds at ease by guiding them through a complex process, providing timely information, and keeping all the moving parts running smoothly.   

What it is like to Work with Gusto

Here’s what you’ll do day-to-day:

• You’ll work daily in Salesforce, internal applications and Google Sheets.
• Oversee the entire benefits onboarding process from start to finish, collaborating with cross-functional teams to ensure timely onboarding of benefits
• Guide customers and their brokers through implementation of their benefits packages in Gusto
• Work through queues of requests in Salesforce and other technology platforms
• Provide expertise in healthcare and benefits enrollment via written and verbal communication with Gusto Customers
• Manage customer onboarding processes using tools like Salesforce and other technology platforms
• Help scale our growing benefits administration operations and improve our processes - find pain points and seek better ways for us to tackle our work
• Collaborate with team members on special projects to increase efficiency
• If asked, hold onboarding calls within 1-2 weeks from warm handoff
• Troubleshoot and move blocked groups forward
• Ensure all quality control steps are accurately followed in a timely manner

Here’s what we're looking for:

• 2-4 years of client-facing experience - bonus points for exposure to healthcare, payroll, or a start-up environment
• Excellent written and oral communication skills
• Flexibility to work collaboratively with cross-functional teams
• Strong project management skills and attention to detail
• Skilled in problem solving, dealing with ambiguity, and cross-team communication
• Self-motivated and comfortable working collaboratively and autonomously - excited about striving toward team and individual metrics
• Ability to work throughout seasonal peak

At Gusto, we strive to provide rewards that empower employees to achieve their financial and personal goals. We offer competitive compensation packages with a strong emphasis on equity based compensation (ownership in Gusto). To learn more about Gusto’s compensation philosophy and benefits offerings please view our Total Rewards Approach page.

Our cash compensation amount for this role is targeted at $22.60 USD-24 USD Hourly in Denver & most remote locations. Final offer amounts are determined by multiple factors including candidate experience and expertise and may vary from the amounts listed above.

Our customers come from all walks of life and so do we. We hire great people from a wide variety of backgrounds, not just because it's the right thing to do, but because it makes our company stronger. If you share our values and our enthusiasm for small businesses, you will find a home with us.

Our company is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex (including pregnancy, childbirth, or related medical conditions), marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or other applicable legally protected characteristic. Our company considers qualified applicants with criminal histories, consistent with applicable federal, state and local law. We are also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, you may contact us at [email protected].