BSO Analyst

Who We Are:

As a leading global investment management firm, AB fosters diverse perspectives and embraces innovation to help our clients navigate the uncertainty of capital markets. Through high-quality research and diversified investment services, we serve institutions, individuals, and private wealth clients in major markets worldwide. Our ambition is simple: to be our clients' most valued asset-management partner.

With over 4,400 employees across 51 locations in 25 countries, our people are our advantage. We foster a culture of intellectual curiosity and collaboration to create an environment where everyone can thrive and do their best work. Whether you're producing thought-provoking research, identifying compelling investment opportunities, infusing new technologies into our business, or providing thoughtful advice to clients, we're looking for unique voices to help lead us forward. If you're ready to challenge your limits and build your future, join us.

Who You'll Work With:

The Business Systems Operations group provides support to all departments within the ABIS US Retail organization as it relates to the DST TA2000 application. The services provided by the department assist the operational areas in their processing and reporting needs on a periodic or ad hoc basis. The members of the BSO team provide a variety of services including, but not limited to, new fund administration, mergers, conversions, annual fid fee runs, annual purge runs, 12B1 quarterly runs, ABIS nightly fund pricing, dividend runs, TA2000 enhancements/ implementations, workflow design and enhancements, project management, main frame job submission, account statistical list/ reports, and user security for the SS&C suite of products.

OPS Job Description:

We are seeking a San Antonio Texas-based Analyst to join our Business Systems Operations Group

What You'll Do:

The Business Systems Operations Analysts are responsible for providing system administration, reporting, system research, and system enhancement support. They aid AllianceBernstein Investor Services (ABIS) operational personnel by coordinating system enhancement projects and resolving system related record-keeping issues. They ensure that problem items are resolved in a manner both timely and compliant with departmental standards and industry regulations. They also serve as a liaison between ABIS and SS&C, our vendor for the external mutual fund record-keeping system.

Describe the applications and business or enterprise functions the role supports:

• Recordkeeping system maintenance
• Recordkeeping system enhancements research and implementation
• Recordkeeping fund and ID administration
• Recordkeeping administration of 12b-1 fees
• Data mining using software for reporting purposes
• Product support for shareowner and broker dealer self-servicing
• Research issues utilizing a documentation repository for the recordkeeping system
• Microsoft Office Suite of tools
• Adobe Acrobat - PDF tool
• SS&C Suite of tools

The key job responsibilities include, but are not limited to:

• Oversee the review, research, and management of system enhancements in collaboration with the system owners.

• Administer operational changes such as fund launches, fund name changes, fund mergers, and fund liquidations.

• Act as a system administrator for ABIS applications, ensuring the accurate creation of user IDs for system access.

• Maintain, implement, and improve the SS&C Suite of Tools as part of system administration duties.

• Design and implement new process workflows.

• Coordinate with the department to schedule reports (daily, monthly, quarterly, annual) and verify their accuracy.

• Respond to requests from internal associates for additional reports, ensuring they meet the required specifications.

• Document systems and processes to improve team efficiency.

• Collaborate with internal development teams to create, test, and implement system enhancements.

• Validate new systems, software, and processes through rigorous testing, ensuring they meet operational requirements and standards.

What makes this role unique or interesting (if applicable)?

No two days in this area are exactly alike. Due to the variety of systems, reports and projects we are involved with, each day brings a unique learning opportunity.

What is the professional development value of this role, i.e. what learning and professional growth does the role offer the candidate?

Individuals will develop and maintain strong relationships with internal departments, including Operations, Marketing, Legal, and other external partners, aligning the development and implementation of strategies, plans, and system models and keeping clients informed and engaged throughout the project lifecycle. They will have the opportunity to learn the core system files and how they interact both for the mainframe and in support of the peripheral recordkeeping system products ABIS utilizes; this enables the individual to be an asset within any group within the transfer agency.

What We're Looking For:

• Working knowledge of Microsoft Outlook, Word, Excel, and Access.
• Professional, personable, and responsible in manner.
• Organized, thorough, and conscientious. Establishes priorities and follows through on tasks to completion.
• Strong verbal and written communication skills.
• Strong problem solving and analytical skills. Number and detail-oriented.

• Ability to work independently and cooperatively in a team setting.

The ideal candidate should have a Bachelor's Degree (or equivalent hours) in a business related or information technology discipline and/or work related experience in an equivalent position.

Special Knowledge (if applicable):

Location: City/State/Country: San Antonio, TX, USA

AB does not discriminate against any employee or applicant for employment on the basis of race, color, religion, creed, ancestry, national origin, sex, age, disability, marital status, citizenship status, sexual orientation, gender identity, military or veteran status or any other basis that is prohibited by applicable law. AB's policies, as well as practices, seek to ensure that employment opportunities are available to all employees and applicants, based solely on job-related criteria.

San Antonio, Texas