Build & Release Support Engineer | CI/CD

This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Build & Release Support Engineer | CI/CD in the United States.

This role sits at the heart of large-scale software delivery systems, ensuring developers can build, test, and release code efficiently across global engineering environments. You will support critical CI/CD pipelines that power high-traffic digital products used by millions of end users. Acting as a frontline technical expert, you will troubleshoot build failures, deployment issues, and software supply chain challenges in real time. The role is highly dynamic, combining deep technical investigation with fast-paced operational support across Slack and ticketing systems. You will collaborate with engineering teams across time zones to resolve issues quickly and maintain high developer velocity. This is a hands-on, impact-driven position where reliability, precision, and communication directly influence engineering productivity at scale.

• Provide frontline support for CI/CD and build systems by triaging and resolving issues related to pipelines, dependencies, configuration, and deployments.
• Investigate and troubleshoot complex build and release problems across tools such as Jenkins, GitHub Actions, Maven, Docker, and Artifactory.
• Support software delivery workflows by diagnosing incidents, identifying root causes, and guiding engineers through resolution steps.
• Manage concurrent Slack-based conversations and ticket queues while maintaining accuracy, responsiveness, and prioritization.
• Handle escalation processes by performing thorough analysis, collecting relevant logs, and preparing detailed handoffs for downstream teams.
• Contribute to documentation by creating FAQs, troubleshooting guides, and reusable knowledge resources for recurring issues.
• Continuously improve build and release support processes to reduce friction and increase developer efficiency.

Requirements:

• 2–5 years of experience in DevOps, Build/Release Engineering, SRE, or software development roles.
• Strong hands-on experience with CI/CD tools such as Jenkins, GitHub Actions, or GitLab CI.
• Solid understanding of build systems like Maven or Gradle and software supply chain workflows.
• Proficiency with Git, Linux/Unix command line, and scripting (Python and/or Bash).
• Experience working with container technologies such as Docker and Kubernetes.
• Familiarity with artifact repositories (e.g., Artifactory, Nexus) and deployment orchestration tools like Spinnaker.
• Strong troubleshooting mindset with the ability to resolve or isolate complex technical issues independently.
• Excellent written and verbal communication skills, with the ability to support developers in real time.

Benefits:

• Fully remote role with flexibility across multiple Americas time zones.
• Opportunity to support large-scale, high-visibility CI/CD systems used globally.
• Strong focus on learning, hands-on technical growth, and exposure to modern DevOps tooling.
• Collaborative, remote-first environment with a global engineering culture.
• High-impact role directly enabling developer productivity and software delivery at scale.
• Continuous exposure to complex, real-world infrastructure and release engineering challenges.
• Autonomy and trust-based work culture with meaningful technical ownership.