BuildPro Administrator

Job Description

AMH

Since 2012, we've grown to become one of the leading single-family rental companies and homebuilders in the country, recently recognized as a top employer by Fortune and Great Place To Work®. At AMH, our goal is to simplify the experience of leasing a home through professional management and maintenance support, so our residents can focus on what really matters to them, wherever they are in life.

The BuildPro Administrator is responsible for providing support, reinforcement, and training of systematic procedures and regional processes using experience and judgement as well as preestablished procedures and instructions to identify, research and assist with issues and inquiries that arise in a timely manner.

Responsibilities:

• Provides support to all levels of the business from simple to highly complex issues relating to BuildPro either in person, or remote via screenshare or phone. Field questions and address/resolve concerns involving BuildPro. Provide training for users to prevent user error and provide troubleshooting and identify system/integration issues.
• Performs Hyphen Solutions BuildPro System Admin duties including but not limited to: training, monitoring, modifying schedules and templates, and user account management
• Completes all back office (CRM Dynamics 365) system tasks & functions that are required for successful BuildPro operations and integrations. Provides ongoing back-office support as required.
• Works independent of daily supervision and is self-directed and able to prioritize and effectively handle multiple assignments. Uses individual judgement to evaluate current processes to create efficiencies, acts as a resource to resolve problems, and recommends process improvements.
• Travels quarterly to various markets to provide ongoing training for BuildPro and to perform knowledge checks and compliance audits for users. Other travel will be determined by need and is subject to change.
• Is a key stakeholder/subject matter expert for system & technology enhancement projects related to AMH Development and Hyphen Solutions BuildPro
• Provides limited troubleshooting for SupplyPro to AMH Development trade partners to help identify potential training and/or process issues.
• Follows all organizational systems, programs, training, policies, and procedures as required and complies with relevant legal mandates. Seeks guidance as necessary.
• Actively supports and participates in the safety program, both for self-protection and the protection of other employees, by reading and abiding by all requirements in the Injury and Illness Prevention Program (I2P2).

Requirements:

• Bachelor's degree preferred
• High School diploma or GED required
• 2 years of experience in a related role required
• Advanced PC skills including Excel and Outlook required
• Enterprise Software Experience (eg; JD Edwards in cooperation with Buildpro)
• Ability to recommend and implement processes for improved efficiency, service, profitability, and growth

Build your career with us:

At AMH, we know what it takes to feel at home. That's not just our product; it's also our culture. We work to maintain a people-first culture of trust, belonging, and inclusion, where our employees are empowered to collaborate and take initiative. If you're ready to elevate your career, we hope you'll consider making your home with us. Apply today and a member of our Talent Acquisition team will reach out soon! To learn more about our workplace, please visit amh.com/careers.

Related Keywords:

BuildPro software, BuildPro, SupplyPro, administrator, construction management software, construction technology, entry-level tech jobs, #LI-MA1

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