Bulk Negotiations Administrator

About the Role

Beyond Finance is searching for a Settlements Support Administrator that will be responsible for performing a variety of administrative tasks within our Settlements Department. This position will work closely with our Settlements Negotiators and Management in ensuring overall organization and management of client accounts, internal and external communications from both our clients and creditors.  The Settlements Department works directly with creditors, agencies, and law offices to resolve delinquent accounts and negotiate the best possible savings for each client.

What You’ll Do

• Work from home in self-motivated environment for 8 hours per day.
• Manage communications and reconciliation between internal and external partners.
• Coordinate tasks, actions, and necessary follow-ups to support settlements team and keep clients on track in their path to debt resolution.
• Manage necessary customer and creditor documents to ensure effective timing using our Customer Relations Management system. Salesforce experience is a plus.
• Actively multitask with the ability to maintain attention to detail.
• Engage in special projects and other assignments as directed by the Settlements Team Manager(s).
• Daily tracking of various requests sent and received.
• Ability to maneuver through Microsoft Excel with intermediate skills.

What We Look For 

• High School diploma required; Undergrad Degree preferred.
• Knowledge of Microsoft Word, Excel, PowerPoint, Adobe and Outlook with an ability to learn our systems.
• Experience working in an administrative or customer service capacity preferred.
• Previous debt settlement experience a plus.
• Outstanding interpersonal, detail-oriented, and problem-solving skills.
• Positive, prompt, and reliable attitude towards work.
• Boast quality customer relations skills and phone etiquette.
• Ability to work well under pressure and meet deadlines.
• Proven track record of working cooperatively and effectively with various work styles, levels of management and support staff.
• Strong verbal and written communication skills.