Business Account Representative

About Airtm:

At Airtm we envision a world where geographical and economic barriers don't dictate an individual's potential for success. We believe in empowering people across the developing world unlocking their global potential by connecting them to the digital economy.

Our mission is to dismantle the barriers that keep people from accessing the global marketplace enabling them to earn spend and save with freedom and confidence. Through our comprehensive financial infrastructure we facilitate low-value cross-border payments connecting Digital Entrepreneurs with the enterprises and online marketplaces that need their talents. Whether it's mass payment services for businesses or wallet services for digital workers Airtm is the bridge to a fairer more inclusive global economy.

Position Overview:

We are seeking a highly motivated ambitious and detail-oriented Business Account Representative to join our team. The successful candidate will be responsible for managing a portfolio of mid-sized client accounts ensuring that their needs and expectations are met. The Business Account Representative will work closely with our sales and marketing teams to identify new business opportunities and develop strategies to grow existing accounts.

Key Responsibilities:

-Serve as the primary point of contact for a portfolio of mid-sized client accounts ensuring that their needs and expectations are met.

-Provide account administration for a group of small accounts.

-Develop strong relationships with clients by providing exceptional customer service and support.

-Collaborate with sales and marketing teams to identify new business opportunities and develop strategies to grow existing accounts.

-Monitor and analyze client account performance providing regular reports and recommendations for improvement.

-Coordinate with internal teams (such as Product Finance and Legal) to ensure that projects are completed on time and within budget.

-Respond to client inquiries and resolve any issues that arise in a timely manner.

-Attend client meetings and presentations as needed.

-Ensure that all client account information is accurate and up-to-date in our CRM system.

-Stay up-to-date with industry trends and best practices to ensure that our clients receive the most up-to-date and effective solutions.

Experience skills & stack required:

-Excellent communication and interpersonal skills.

-Strong organizational and project management skills.

-Ability to work independently and as part of a team.

-Strong analytical and problem-solving skills.

-Ability to multitask and prioritize tasks effectively.

-Attention to detail and accuracy.

-Proficient in Microsoft Office and CRM systems.

-Knowledge of marketing and sales principles and practices.

Professional Development:

This role offers significant opportunities for growth within Airtm's B2B sales and marketing organization. As a Business Account Representative you'll have the chance to shape the future of our go-to-market strategy for Airtm’s B2B Product with potential pathways to broader leadership roles within the company.

Company Culture and Values:

Joining Airtm means being part of a revolution in financial independence and global connectivity. We value respect gratitude deep understanding of our clients’ needs collective success candid conversations and unwavering conviction in our mission.