Business Analyst

The Business Analyst investigates, documents, and translates business problems into functional requirements, needed workflows, and accompanying data plans to support process improvement, close gaps in operational tasks, and to support the development of new applications and workflows within our technology environments. As such he/she must be versatile, a quick learner, and an excellent communicator and translator to understand and clearly express these concepts to the stakeholders involved. This position must be able to communicate to both technical and non-technical staff and to translate concepts between those groups. Insufficient buy-in, resistance to change, and skill deficits are all challenges that will be faced by the incumbent in this position.

Location: Boston, MA

Requirements

Acts as a liaison between Agency Performance, Program Integrity, and Innovation Department and other

DOL Business Units.

Supports the organization's key business processes and applications.

Develops and reviews specifications for enhancements to the DOL's Enterprise Applications and

associated database environments.

Gathers and documents business requirements.

Translates requirements into business, functional, and use case documents or operational artifacts.

Develops data plans to support application development

Provides functional expertise to developers during the design and construction phases of projects.

Develops and executes comprehensive system test plans, conditions, test scripts, and test cases.

Maintains business systems standards by applying project management methods, tools and processes as

standard practice.

Assist in developing Project Plan (Charter) and Statement of Work (SOW) and gain approvals.

Assist in resource forecasting/planning, budget monitoring and financial updates.

Alert the Project Manager to any "out of scope" activity.

Develop and maintain project information with collaboration tools such as SharePoint.

Maintain records of time spent on assigned tasks and provide information as required for project

management and other administrative purposes.

Help PMO Director and IT Operations Director meet their goals.

Assists in the creation and delivery of related user documentation and end-user training when requested;

and

In practice, the position requires not only general technical expertise, but also specific substantive knowledge of

the breadth and depth of the DOL business operations agency-wide, as well as the technical platforms, so that the

challenges can be met. In meeting these challenges, the Technical Business Analyst must display the following job

competencies:

Supports the DOL's Mission, Ethics and Values in keeping with the general operational standards of the

department.

Develops productive relationships with our customers and builds Subject Matter Expertise in their fields

during engagements.

Understands and translates business unit functions and how information service operations, specialized

tools, and software facilitate those functions. Uses this understanding to communicate value propositions

and risk mitigation for proposed engagements and use case documents.

Demonstrates a commitment to continuously improve their knowledge of fast changing computer

programs, hardware and software through professional development.

Provides exemplary customer service in a courteous and professional manner at all times to all DOL staff

and the public we serve.

Works with others cooperatively, demonstrating a willingness to be a team player, and contributing to a

work environment that focuses on shared departmental goals.

Accurately assesses workflow, data, and other process related problems. Recommends and facilitates best

fit solutions.

Qualifications:

Minimum of three years performing business analysis work on IT projects.

Strong customer service skills.

Excellent interpersonal, written and oral communication skills.

Demonstrated ability to balance, prioritize and organize multiple tasks.

Demonstrated ability to work collaboratively in teams and across organizations.

Demonstrated ability to synthesize feedback and adjust plans accordingly.

Demonstrated ability to build strong relationships inside and outside the organization.

Basic analytical skills to evaluate information gathered from multiple sources, consolidate details and

extract to functional requirements.

Demonstrated ability to effectively translate user requirements into business, functional and test

scenarios for projects of various sizes and complexity.

Knowledge of formal software development life cycle methodologies.

Experience preparing technical documentation, including business process models, cross functional flow

charts, data catalogs, technical project SOWs and project plans, and performance analysis documents.