Business Analyst

About the Role

Donegal Insurance Group has an opening for a Business Analyst. As a member of our Commercial Lines team, this position collaborates with business users and the technical team to translate user requirements into system specifications, develops and coordinates user testing, and assists in the training and implementation of new systems and/or system enhancements.

The Business Analyst will act as a liaison between Commercial Lines, Programming and Product Development departments for their assigned Line of Business. Ideal candidate must possess commercial insurance knowledge with an emphasis on rates, underwriting, technology, and coverage forms.

Responsibilities and Duties

• Act as the primary interface between the business unit and IT Development
• Well versed in state specific laws, making sure the program is up to date on compliance with those laws
• Gathers, analyzes and documents user needs and requirements and assists technical staff in translating the requirements into systems specifications
• Assists with the project in facilitating and formulating a solutions path
• Analyst will elicit actual needs of the stakeholders and align the needs of the business units with the technological capabilities
• Participates in project status meetings including documenting and distributing meeting minutes
• Coordinates and assists all aspects of implementation including user training as well as producing user procedures and documentation
• Design and develop test cases, test scripts and validation processes based upon system requirements and functional specifications in an agile software development environment
• Conducts and coordinates post-implementation testing and routine proactive follow-up with business units to ensure a quality product and high level of functionality is achieved
• Provides daily support for Underwriting business unit including providing technical guidance, troubleshooting software issues, and working with the Underwriting Staff to ensure the business goals and needs are met for the business units
• Assist in some project management responsibilities
• Assist in the troubleshooting of technical and functional issues with various business initiatives

Qualifications and Skills

• Bachelor’s Degree in Risk Management, Insurance, Business Administration, Project Management or related field
• Minimum five years’ P&C insurance experience
• Ability to write business rules pertaining to Donegal product
• Ability to learn Donegal’s systems by understanding the coverage and the entry fields when developing programs
• Strong underwriting background on both the business and technical side
• Strong verbal and written communication skills