Business Analyst

Date Posted:
2022-08-10-07:00
Country:
United States of America
Location:
CAI22: Carrier - Indianapolis 30 S Meridian St, Suite 500 , Indianapolis, IN, 46204 USA
KEY RESPONSIBILITIES:

• Engage multiple internal customer-facing organizations to develop best practices and current processes that can be leveraged
• Collaborate with Sales, Sales Support, Product Management, Marketing, and Supply Chain functions to ensure integration of the voice of the customer feedback into internal operations and processes
• Develop and publish KPIs that the business can utilize to gauge performance
• Create both reoccurring and ad-hoc executive-facing presentations
• Support the Sales Operations Lead in both identifying and analyzing opportunities

KEY QUALIFICATIONS:

• Data analysis and visualization experience (Tableau or Power BI preferred)
• Proven problem-solving ability
• Financial modeling
• Knowledge of the HVAC industry
• Experience with pricing, availability, technical escalations, transportation, logistics, and quoting processes
• Experience with CRM systems (SalesForce preferred)
• Ability to work autonomously as well as with internal teams to solve problems
• Focused on results and outcomes
• Strong organizational skills; ability to manage multiple projects and priorities with a sense of urgency
• Follow-up and follow-through skills
• Strong communication skills, including the ability to interact with customers and internal departments (Engineering, Quality, Customer Service, e.g.).
• Demonstrated ability and desire to recognize and implement process improvements
• Strong proficiency in Microsoft Office, especially Word, Excel, and PowerPoint

Carrier is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.

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COVID-19 vaccines will be required for all newly hired Carrier U.S. Salaried employees.