Business Analyst

What you’ll do

• Leverage networks across Xero to understand how the product fits into Xero's strategy, objectives and future
• Collate and analyse customer data to inform product planning
• Lead the translation of customer problem into actionable user stories for the team
• Work with Product Management to manage the backlog to ensure it follows the product roadmap and strategy
• Guide the development and tracking of the product against the product's strategy and the annual and quarterly OKR process
• Foster collaboration across the product team to ensure an effective launch
• Monitor the overall commercial & customer results of the product line, working with other product team members to intervene if required
• Lead the monitoring and analysis of product performance
• Provide support between stages of product development to ensure continuity and cohesiveness, and alignment of product to strategy and roadmap
• Contribute to the development, implementation and training of product practices to continuously improve and standardise the best way to do product at Xero
• Train, coach and upskill team members to build product practice across Xero
• Facilitating sessions and driving recommendations

Success looks like

• You’re contributing to the development of OKRs
• Your work is contributing to team OKRs
• You execute work in a timely manner e.g. product analysis, reports, presentations
• The backlog is supported with necessary data and analysis
• You deliver quality insights and recommendations to support product decision making
• You develop quality stories and acceptance criteria which enables customer / business value
• You are consistently improving product analysis methodology, tools and team member capabilities
• Team members are developing in their skills and use of methods and tools
• You demonstrate and amplify Xero’s Values

What you’ll bring with you

• Critical capabilities
Love customer problems:
• Plans, runs, documents and synthesizes user research initiatives using standard frameworks to deliver impactful insights for Xero
• Uses multiple techniques to interrogate customer evidence to accurately identify and define problems customers care about
• Develops and justifies well thought through MVP/MLP solutions to solve customer problems
• Designs and executes experiments to validate solution options with quantitative and qualitative evidence
Look to the future:
• Articulates the product’s value and functionality, and identifies the domain it operates in
• Applies a product vision and strategy in their own decision making
• Seeks diverse ideas for improvement from other teams or parts of the business
Work the Xero way:
• Leads the development, adoption and continuous improvement of product prioritization approaches, processes, criteria and techniques
• Coaches teams and stakeholders on Xero’s PM ways of working to drive process improvements and build team expertise in best practice
• Leads coordination across products to deliver combinations of releases that collectively solve one or more customer problems
Demonstrate commercial acumen:
• Identifies and estimates market / segment size in terms of potential customers
• Articulates the product’s success criteria in appropriate forums to support team decision-making
• Actively participates in discussions on the commercial, customer and product
• implications of a team’s work
Do it together:
• Facilitates meetings with predefined structures or scripts (e.g., stand ups, IPM’s, and retro’s) leading to clear actions for a team to progress with
• Communicates effectively as a product evangelist across the entire product lifecycle foster alignment and buy-in to the product vision
• Actively collaborates with other functions to drive successful collaboration on products and outcomes
Explore the data:
• Coaches others in new analytical approaches to generate insights and improve the effectiveness of product decisions
• Teaches others to meaningfully translate information and insights for different stakeholders and audiences
• Collaborates across functions to integrate information from a variety of sources and teams and generate meaningful insights


Experience
• Significant experience with agile processes in a software development environment
• Experience in analyzing complex data, providing insights and recommendations
• Experience solving complex problems using critical thinking skills
• Experience supporting or developing business analysis related practice collateral and training
• Experience with SaaS product development desired but not a must
• Understanding of the SaaS / Fintech / Accounting industry and / or adjacent sectors relevant to Xero
• Demonstrated experience as a valued team member working within teams to deliver customer /business outcomes
• Demonstrated experience effectively leading a body of work, engaging with and communicating outcomes to stakeholders
• Demonstrated experience in mentoring, coaching and supporting team members