Business Analyst

Description
The Business Analyst (BA) role will be responsible for supporting an Agile development team, working with one or more product owners to help those product owners work more effectively. This role serves as a stepping stone to becoming a product manager and will receive guidance and mentorship from the product owners. Meanwhile, the BA will hold many of the same responsibilities that product managers do: collecting quantitative product data and metrics, synthesizing customer research, gathering requirements, and coordinating with stakeholders. This is a key role as part of our product and engineering teams, and has a direct impact on the efficiency and effectiveness of company operations.
We seek an individual with highly effective communication skills, exceptional time management skills, and an entrepreneurial and proactive approach. An ability to comfortably work with both senior management as well as end users is also critical for success in this role.
Join Achieve, change the future
At Achieve, we're changing millions of lives. From the single parent trying to catch up on bills to the entrepreneur needing a loan for the next phase of growth, you'll get to be a part of their journey to a better financial future. We're proud to have over 2,700 employees in mostly hybrid or remote roles across Arizona, California, and Texas and are strategically growing our teams to better serve our members. A career at Achieve is more than a job-it's a place where you can make a true impact, have a sense of belonging, establish a fulfilling career, while putting your well-being first.
What you'll do:
Research and find opportunity (30%)

• Identify, define and document business needs, objectives and current problems
• Identify opportunities for improving business processes through information systems and/or non-system changes
• Research and document areas of opportunity within the assigned Operations department(s)
• Work with members of Product, Engineering, Business Intelligence and Operations to determine the best methods of achieving designated outcomes

Defining opportunity (30%)

• Define and document current business processes and flows
• Assist operational stakeholders and BA team with creating acceptance criteria for projects, features, and enhancement requests
• Assist in analyzing the feasibility of, and developing requirements for, new systems and enhancements to existing systems; ensure the system design fits the needs of the users
• Assist with tracking and documenting changes for functional and business specifications
• Write basic universally understood procedures or flowcharts for documentation and training purposes

Supporting and assessing changes (40%)

• Work with the QA team and directly assist with User Acceptance Testing when necessary
• Act as a liaison between departmental end-users, technology teams, product, Operational Risk, and training teams
• Work with training and documentation teams to create or update documentation related to upcoming changes
• Ensure business partners have deep understanding of changes and new features
• Act as a point of first point of contact for production support issues

What you'll bring:

• Outcome-focused, data-driven mindset
• Ability to document current business processes (Freedom Debt Relief operations) and find pain points for end-users
• Exceptional communication skills, including the ability to develop recommendations and present findings to the product and scrum teams
• Ability to learn quickly and thrive in a complex, dynamic environment in which you will need to simultaneously manage multiple projects that vary in scope and complexity
• An entrepreneurial and proactive demeanor
• Ability to create and read flow charts
• Attention to detail and the ability to work efficiently to meet tight deadlines
• Experience working with Salesforce a plus
• Experience working in an Agile environment a plus

Qualifications:

• College degree preferred (Business, economics or analytical field a plus) or equivalent experience
• 0-2 years experience in a BA role, or equivalent business experience

Achieve well-being with:

• Hybrid and work from home opportunities
• 401 (k) with employer match
• Medical, dental, and vision with HSA and FSA
• Competitive vacation and sick time off, as well as dedicated volunteer days
• Access to wellness support through Employee Assistance Program, Virgin Pulse, Ginger Health Coaching, and fitness discounts
• Up to $5,250 paid back to you on eligible education expenses
• Pet insurance for your furry family members
• Financial support in times of hardship with our Achieve Care Fund
• A safe place to connect with other employees through our six employee resource groups

Salary Range: $70,000 to 80,000 annually + benefits. This information represents the expected salary range for this role. Should we decide to make an offer for employment, we'll consider your location, experience, and other job-related factors.
Meet Achieve
Achieve is a leading digital personal finance company. We help everyday people move from struggling to thriving by providing innovative, personalized financial solutions. By leveraging proprietary data and analytics, our solutions are tailored for each step of our member's financial journey to include personal loans, home equity loans, debt consolidation, financial tools and education. Every day, we get to help our members move their finances forward with care, compassion, and an empathetic touch. We put people first and treat them like humans, not account numbers.
Attention Agencies & Search Firms: We do not accept unsolicited candidate resumes or profiles. Please do not reach out to anyone within Achieve to market your services or candidates. All inquiries should be directed to Talent Acquisition only. We reserve the right to hire any candidates sent unsolicited and will not pay any fees without a contract signed by Achieve's Talent Acquisition leader.