Business Analyst

ABOUT THE ROLE:

The Agero Analytics team collects, analyzes and reports data to give the whole company insight into the big picture. Our goal is to empower everyone at Agero with timely, accurate, and actionable information and to make better decisions with data.

Each Agero Analytics team member is aligned with one or more groups, such as Network Operations, Client Services, or Marketing, and partners with those teams to help them achieve their goals. Whether measuring site performance, analyzing customer behavior and trends, data mining, or writing queries, you will be working on how to improve our business by exploring and drawing insight from our trove of customer and transactional data. This involves ad-hoc analysis, wrangling large amounts of data and translating quantitative findings into strategy recommendations.

The ideal Business Analyst candidate is a self-starting, forward-thinking, innovative team player who is focused on results and strives to produce a superior work product. This person will be comfortable supporting the assigned team as well as the overall Agero Analytics team by preparing reports for team members and clients to use to achieve overall strategic objectives and occasionally leading their own analyses with oversight from other Agero Analytics team members. Strong interpersonal skills are a must as the candidate must be able to work effectively at all levels of the organization. The candidate should be comfortable with detailed analysis, and must consistently deliver high-quality work. The successful communication of complicated issues represents a critical success factor, so the candidate should have excellent communications skills.

KEY OUTCOMES:

• Enhances current and standard reports for meaningful actionable data. Proactively advise on new and relevant data, data mining, business information and analytical views. Monitor existing performance metrics and maintain library of historical data 
• Presents analytical results to team members and internal consumers
• Provides feedback to department and other groups regarding information capture
• Assist with various ad hoc reporting and projects such as providing input and recommendations for streamlining processes and making process improvements
• Ability to extract data from different sources and create meaningful analysis and business summaries
• Strong multitasking skills required with a high level of initiative and independence
• Strong attention to detail is a must. Ability to identify patterns or incongruities within large data samples necessary. Ability to work with complex formulae and to understand the relationships among the elements within a formula is required. Errors may lead to significant, negative impact to business.

REQUIREMENTS:

• Bachelor’s degree in business, mathematics or finance, or equivalent work experience
• 0-3+ years of experience as a business analyst
• Relational database familiarity; financial modeling and project management experience helpful.
• Strong analytical skills using Excel as well as familiarity with a database querying language such as SQL
• Able to assess needs and create analytical reports that are easy to use.
• Possesses strong verbal and written communication skills that enable internal customers to use the analytical output created.
• Previous financial and database analysis experience is preferred.
• Previous experience in the automotive or insurance industries is a plus.

D, E & I Mission & Culture at Agero:

We are all Change Drivers at Agero. Each day, we speak to thousands of drivers and tow professionals across one of the most diverse countries in the world. Our mission to safeguard drivers on the road, strengthen our clients’ relationships with their drivers, and support the communities we live and work in unites us together as one force driving positive change.

The road to positive change starts inside Agero. In celebrating each other’s differences, we lift each other up and create space for innovation and community. Bringing our whole selves to work powers our commitment, drive, agility, and courage - ensuring we are not only changing the landscape of the driver services industry, we also are making a difference in the lives of our customers with each call, chat, and rescue.

• Black Leaders Action Community (B.L.A.C.)
• Asian Americans and Pacific Islanders
• WERQPLACE
• LatinX
• Women Who Lead
• Accelerate

• United States: AZ, CA, FL, NC, IL, KY, MA, MI, NM, TN, TX, VA or WA.