Business Analyst

Position Summary

The Business Analyst works with internal stakeholders to analyze and document clinical business processes in the Centria Autism business line and develop technical specifications for IT applications supporting those processes. This role is instrumental in driving specific CareConnect (Centria’s enterprise application) feature functionality execution from product definition and planning through production, release, and end-of-life. The Business Analyst will also have responsibility in testing the application prior to implementation.

Success Measures

Success measures include adherence to Centria policies and meeting or exceeding personal qualitative and quantitative key performance indicator (KPI) metrics.

Duties and Responsibilities  

The below reflects the essential functions considered necessary for a Business Analyst and shall not be construed as a detailed description of all work requirements inherent in the job or assigned by supervisory personnel. This job description is used as a guide only and not inclusive of all responsibilities and job duties.

Product Enhancement Coordination

• Gather and document customer requirements specific to EHR, EMR, and enterprise applications.
• Collaborate with internal and external stakeholders and Subject Matter Experts (SMEs) to develop user stories, business requirements, and acceptance criteria while evaluating their potential and practicality by analyzing end-user needs.
• Conduct meetings with Subject Matter Experts (SME) on CareConnect web application enhancement needs.
• Work with stakeholders and project team to prioritize the product backlog during planning meetings.
• Work with the development team to clarify requirements and balance the business needs with technical requirements.
• Coordinate with other team members including other business analysts, QA analysts, and PMs.
• Develop prototypes to validate requirements.
• Provide analysis and acceptance criteria for requirements.

Testing, Release Management, Incident Investigation

• Perform Quality Assurance testing to ensure software meets requirements.
• Participate in system implementation, including UAT and pilot activities.
• Take the lead on issue resolution for functionality in operation.

Qualifications

These guidelines can be used to make a list of qualifications required (or preferred) to perform the job successfully.

Education

Bachelor’s degree (in Computer Science, Business preferred; or equivalent experience in Home Health / Healthcare Industry or Application Software-related business analyst)

Work Experience

• 7-8 years of experience, preferably in healthcare industry
• 3 years EHR software development environment preferred
• 2-4 years value stream mapping and process design experience
• Experience working in an agile/scrum-based delivery environment is considered a plus

Equipment and Technology Requirements

• Proficiency in computer skills
• Proficiency using laptop/desktop PC
• Proficiency in Microsoft Suite (Word, Excel, PowerPoint)
• Proficiency in G Suite (Gmail, Drive, Docs, Sheets, Google Meet)
• Experience in JIRA or other software development applications preferred

Other Competency Requirements

An initial assessment of competency will be completed during the interview period and evaluated on an ongoing basis.  

• Ability to follow written instructions
• Ability to use computers and computer/software programs
• Ability to communicate expressively and receptively

Knowledge and Skills

• Ability to communicate effectively, both oral and written, with internal and external stakeholders at multiple levels.
• Ability to clearly and concisely gather, interpret, analyze, and document information.
• Ability to translate business and technical requirements into the form of Epics and User Stories.
• Adept at understanding customer needs and analyzing those needs across customer base to identify the best solution.
• Demonstrable analytic reasoning and problem-solving capability.
• Demonstrable strong work ethic with attention to detail, accuracy, and quality
• Knowledge of and experience with Jira Software and/or SQL.

Interpersonal Demands

• Frequent interaction with supervisor, senior leaders, and other teams
• Frequent interaction with key internal and external stakeholders

Working Hours

Centria's office hours are Monday through Friday from 8:30 AM – 6:00 PM.

Additional time may be required to complete the above work or meet company objectives.

Physical Demands

While performing the duties of this job, physical requirements such as bending, reaching and lifting of up to 50 pounds may be required. This role will require sitting a majority of the day as well as walking as standing when needed. This role will require close visual activity on multiple computer screens or monitors and the ability to analyze data and figures on a screen.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, Veteran status, or disability status. This job description is not intended to be an exhaustive list of qualifications, skills, efforts, duties, responsibilities, or working conditions associated with the position. Centria reserves the right to amend this job description at any time, with or without written notice.