Business Analyst

Job Summary:

The Business Analyst is responsible for working with stakeholders to elicit, analyze, specify, and validate business requirements and admin processes to meet business needs. Must be able to work with a diverse stakeholder group bringing analytical & thought leadership to initiatives that directly impact operational effectiveness, product development, and customer experience.  The Business Analyst will apply general business knowledge, analytical thinking, problem solving, and personal interaction skills to successfully complete assignments.

Business Analysts will complete work independently or collaboratively, Individuals in this role typically do not lead others, but may take lead on specific initiatives as assigned.

Duties & Responsibilities:

• Develop and maintain general awareness of the company’s products, admin processes, methodologies, and technologies.
• For straight-forward business challenges involving software implementation, regulatory updates, and admin processes.
  • Elicit, analyze, document, and communicate detailed business requirements.
  • Facilitate discussions with business partners to elicit, review and finalize requirements.
  • Develop test scenarios and test plans and perform testing to verify business requirements.
  • Define QA Acceptance Criteria, verify and sign-off test results.
• Documentation: Create and maintain business requirements for impacted projects, system workflows, Administrative Guidelines, and project related training materials.
• Lessons-learned: Participates in lessons-learned including quality, timeliness, and action items for future projects.
• Project Management: Provide schedule and effort estimates for assigned work and provide status updates.

Experience and Education Requirements

• Bachelor's Degree preferred. Preference in Business Administration, Information Technology, or related field.
• Work experience in Life Insurance & Annuity industry.
• Insurance coursework (LOMA), BA Certification (IIBA), or business process training (LEAN Six Sigma), or equivalent is a plus.

Knowledge, Skills and Abilities

• Excellent verbal, written communication, and presentation skills with ability to effectively explain complex ideas to various stakeholders (managers, cross-functional teams, internal clients).
• Excellent analytical, problem-solving skills, and decision-making skills.
• Excellent interpersonal and collaboration skills with ability to build trust, listen and ask effective questions with the goal of creating successful business solutions and effective business partnerships.
• Excellent documentation writing skills with attention to detail.
• Excellent planning, organizational, and time management skills. Thrives in fast-paced environment with the drive to take on new challenges.
• General understanding of customer experience with customer service orientation.
• General understanding of business analysis concepts, SDLC process, and project management.
• General understanding of requirements management tools, techniques, and methodology.
• General understanding of business process design.
• General technical knowledge including proficiency in Microsoft Office Tools (Word, Excel, PowerPoint, Visio). Working knowledge of JIRA, a plus.

Other Requirements:

• Perform other functions, duties and projects as assigned.
• Regular and punctual attendance
• Some travel may be required (less than 10%)

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