Business Analyst

About Agero:
Wherever drivers go, we're leading the way. Agero's mission is to rethink the vehicle ownership experience through a powerful combination of passionate people and data-driven technology, strengthening our clients' relationships with their customers. As the #1 B2B, white-label provider of digital driver assistance services, we're pushing the industry in a new direction, taking manual processes, and redefining them as digital, transparent, and connected. This includes: an industry-leading dispatch management platform powered by Swoop; comprehensive accident management services; knowledgeable consumer affairs and connected vehicle capabilities; and a growing marketplace of services, discounts and support enabled by a robust partner ecosystem. The company has over 150 million vehicle coverage points in partnership with leading automobile manufacturers, insurance carriers and many others. Managing one of the largest national networks of service providers, Agero responds to approximately 12 million service events annually. Agero, a member company of The Cross Country Group, is headquartered in Medford, Mass., with operations throughout North America. To learn more, visit www.agero.com .
About the Role
The Business Analyst ('BA') role is an exciting opportunity to join Automotive Emerging Businesses. A high-growth and entrepreneurial business unit within the broader Automotive Division. Agero is a market trailblazer with decades of industry experience and a class leading software platform.
The BA joins a motivated and high performing team committed to delivering a superior client service experience. The core mission centers on development of new and growth of existing towing service related solutions through strategically aligned client relationships.
The BA prepares analysis/reports for team members andor clients to achieve our overall strategic objectives. In addition, the BA develops new analytical processes and reports designed to improve performance and productivity and is accountable for analysis and reporting of client and product solution performance.
Key Outcomes:

• Enhance current and standard reports to produce meaningful and actionable data. Proactively advise on new and relevant data, data mining, business information and analytical views.
• Present analytical results to team members and internal consumers effectively.
• Assist with various ad hoc reporting and projects such as providing input and recommendations for streamlining processes and making process improvements.
• Administer tow delivery/billing match process. Resolve discrepancies to ensure accurate client invoicing. Proactively review activities to optimize and enhance reporting precision.
• Monitor client and program SLA/KPI performance. Produce and deploy operations reports.
• Monitor communication channels to respond or deploy inquiries to appropriate stakeholders.

About you:

• Experience synthesizing data and complex information to form actionable insights. An analytical professional with attention to detail and high standard of performance excellence.
• Able to create analytical reports that are easy to use. Possess strong verbal and written communication skills that enable internal customers to use the analytical output created.
• Demonstrated project management and financial aptitude. A creative problem-solver with a passion for producing quality deliverables.
• Confident and naturally collaborative. A curious and independent thinker with strong intellectual agility. A team player who excels in a dynamic and results driven culture.
• Excellent written and verbal communication skills with a servant leadership mindset. A proficient multi-tasker with a fast action orientation and high ethical standards.
• Strong analytical skills using Excel as well as familiarity with a database querying language such as SQL.
• Familiarity with leading Productivity (Google Suite) and Business Intelligence tools (Sigma).

Qualifications:

• 1-3 years of related experience. Financial modeling and self-directed learner. Relational database familiarity is helpful.
• Previous automotive related experience is a plus.
• Demonstrated project and task management capability.
• Comfortable with BI, Google Workspace, and CRM Tools.
• BA/BS Degree required.
• Ability to travel 25% of the time.

Skills, Education and Experience :
Hiring In:

• United States: AZ, FL, NC, IL, KY, MA, MI, NM, TN, TX and VA

D, E & I Mission & Culture at Agero :
We are all Change Drivers at Agero. Each day, we speak to thousands of drivers and tow professionals across one of the most diverse countries in the world. Our mission to safeguard drivers on the road, strengthen our clients' relationships with their drivers, and support the communities we live and work in unites us together as one force driving positive change.
The road to positive change starts inside Agero. In celebrating each other's differences, we lift each other up and create space for innovation and community. Bringing our whole selves to work powers our commitment, drive, agility, and courage - ensuring we are not only changing the landscape of the driver services industry, we also are making a difference in the lives of our customers with each call, chat, and rescue.
THIS DESCRIPTION IS NOT INTENDED TO BE A COMPLETE STATEMENT OF JOB CONTENT, RATHER TO ACT AS A GUIDE TO THE ESSENTIAL FUNCTIONS PERFORMED. MANAGEMENT RETAINS THE DISCRETION TO ADD TO OR CHANGE THE DUTIES OF THE POSITION AT ANY TIME.
To review Agero's privacy policy click the link: https://www.agero.com/privacy .