Business Analyst

This position is for our subsidiary:Claim Assist Technologies, LLC To know more, visit us at http://www.claimassist.com Job Title: Business Analyst Location: San Antonio, Texas (On-site) Job Type: Full-Time Industry: Insurance Technology / Software Development Salary Range: $75,000 – $90,000 Position Overview: We are seeking an experienced Business Analyst to join our on-site team in San Antonio. This role is critical in bridging the gap between our end users and offshore development team. The ideal candidate will have a strong understanding of software systems, exceptional communication skills, and the ability to handle support-related interactions directly with users. Key Responsibilities: • Gather and analyze business requirements to translate into functional specifications for system enhancements and fixes • Act as a liaison between stakeholders and offshore development teams to ensure clarity and alignment on technical solutions • Create user stories, workflows, process diagrams, and system documentation to support development and QA efforts • Conduct functional and user acceptance testing (UAT) to validate deliverables • Identify and recommend opportunities for product and process improvement based on support trends and user feedback • Prioritize incoming issues and requests • Assist with training material development and user education as needed Qualifications: • Bachelor’s degree in Business, Computer Science, Information Systems, or a related field (or equivalent experience) • 4+ years of experience in business analysis, technical support, or a similar role in a software development environment • Proven experience communicating effectively between business users and development teams • Experience working with offshore teams and navigating time zone differences • Strong analytical and documentation skills • Knowledge of the insurance claims or adjusting industry is a plus • Comfortable handling and resolving customer support phone calls Compensation & Benefits • Salary: $75,000-$90,000 annually • Health, dental, and vision insurance • 401(k) with employer match • Paid time off and company holidays