Business Analyst - AMEX

Who we are:

American International Group, Inc. (AIG) is a leading global insurance organization. Building on 100 years of experience, today AIG member companies provide a wide range of property casualty insurance, life insurance, retirement solutions, and other financial services to customers in more than 80 countries and jurisdictions. These diverse offerings include products and services that help businesses and individuals protect their assets, manage risks and provide for retirement security.

Get to know the business

AIG Travel

AIG Travel, a member of American International Group, Inc., provides travel insurance and global assistance through innovative product offerings. Travel Guard® is the marketing name for its portfolio of travel insurance and travel-related services. From lost luggage to a medical emergency, our 24/7 multilingual assistance team is always just a phone call away. Through our global service centers and a network of experienced providers, we deliver medical and security assistance to help our customers travel with confidence. AIG Travel is a socially responsible and inclusive organization that meets the diverse needs of leisure and corporate travelers alike.

About the role:

The key responsibilities of this position include, but are not limited to:

• Reporting - Production of key monthly dashboards as well as reports that are an input to the monthly business reviews. Ad-hoc reporting requested.
• Strategic Initiatives - Analytical and project management support for Assistance Sales and Client Services initiative. Analytical support for key strategic initiatives on an as needed basis.
• Handle production of monthly dashboard, MBR (monthly business review) reports for senior management and ad-hoc reporting
• Work with other AIG areas to address opportunities for improvements in processes and mitigate issues as they arise between business units through research and analysis. Assist with the development of formal recommendations for presentation to management.
• Conduct research and analysis to quantify business opportunities and issues.
• Facilitate transfer of information and problem resolution between offices and other groups as necessary. Provide supporting information and documentation as necessary.
• Analyze business flows to make recommendations for improvements relative to operational processes and systems.
• Build relationships with Account Managers of different regions to support business request.
• Manage the invoicing process including payments and reconciliation of invoices with issuing offices, Multinational and Captive teams as necessary.
• Support Regional and Global Audits for Key Accounts in conjunction with Account Managers & Global Account Manager where needed.
• Support the Global Account Manager in preparation of presentations as required (e.g. Quarterly Business Reviews with the client).

What we're looking for:

• Proficient knowledge of SQL a must to be successful in this role
• Proficient knowledge of Excel a must to be successful in this role
• Highly proficient in Microsoft Office suite (Word/Excel/Access/PowerPoint)
• Proficient user of Microsoft Sharepoint (familiar with Webparts, workflows etc)
• Strong relationship-building, leadership, planning, organizational and problem-solving skills.
• Bachelor's degree in Business Administration, Marketing or comparable field.
• Highly effective written and verbal communication and presentation skills.
• Basic project management skills
• Proficient in process mapping and related skills
• Ability to communicate effectively with technical, non-technical and management
• Ability to develop comprehensive reports
• Expert in data analysis with strong analytical and problem solving skills
• Ability to work under pressure and in tight timeframes
• Understanding of insurance concepts is preferred
• Familiarity with Call Center, Claims Processing and reporting systems preferred
• Ability to travel up to 10% of the time

#LI-CM1

A look at our Benefits

We're proud to offer a range of employee benefits and resources that help you protect what matters most - your health care, savings, financial protection and wellbeing. We provide a variety of leaves for personal, health, family and military needs. For example, our "Giving Back" program allows you to take up to 16 hours a year to volunteer in your community. Our global mental health and wellness days off provide all colleagues with a paid day off to focus on their mental health and wellbeing.

We also believe in fostering our colleagues' development and offer a range of learning opportunities for colleagues to hone their professional skills to position themselves for the next steps of their careers. We have a tuition reimbursement program for eligible colleagues to enhance their education, skills, and knowledge in areas that relate to their current position or future positions to which they may transfer or progress.

We are an Equal Opportunity Employer

American International Group, Inc., its subsidiaries and affiliates are committed to be an Equal Opportunity Employer and its policies and procedures reflect this commitment. We provide equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories such as sexual orientation. At AIG, we believe that diversity and inclusion are critical to our future and our mission - creating a foundation for a creative workplace that leads to innovation, growth, and profitability. Through a wide variety of programs and initiatives, we invest in each employee, seeking to ensure that our people are not only respected as individuals, but also truly valued for their unique perspectives.

To learn more please visit: https://www.aig.com/about-us/diversity-equity-and-inclusion

AIG is committed to working with and providing reasonable accommodations to job applicants and employees with physical or mental disabilities. If you believe you need a reasonable accommodation in order to search for a job opening or to complete any part of the application or hiring process, please send an email to [email protected]. Reasonable accommodations will be determined on a case-by-case basis.

Functional Area:

OP - Operations

Estimated Travel Percentage (%):

Relocation Provided:

Service Net Warranty, LLC