Business Analyst- Customer Experience

Business Analyst- Customer Experience

Job title: Business Analyst

Location: Hyderabad, India

Overview of the role:

We are on the lookout for a Business Analyst with a specialism in data. We leverage data in many ways at PokerStars e.g. to grow revenues, excite players or remain compliant. Thus, there are lots of opportunities to make a positive impact in our Data & Analytics (D&A) tribe.

This role sits within our Customer Experience workstream and will have an initial focus on  marketing and gaming data products. This is crucially important to excite players and increase PokerStars global market share & revenues by offering our products to players who love our brand.

As a key team member, you will act as a subject matter expert (SME) and conduit for the wider business’ data needs. You’ll work closely with stakeholders to identify, triage, analyse, design, and plan opportunities to use data for business benefit.

What you’ll do:

• Be a SME on our Customer Experience data products and services

• Build strong relations with colleagues across the org, working collaboratively to solve complex data problems and urge continuous improvement

• Help review and triage incoming requests or opportunities, ensuring all colleagues are kept informed of priority and progress

• Clearly articulate and document systems, data and processes required to resolve incoming requests or opportunities

• Create product requirement documents, which provide a common understanding of business needs, and establish a clear outline of data assets and solutions required

• Identify and manage cross-team dependencies through to resolution

• Monitor the quality of deliverables, and be confident to challenge the team’s output where required

• Maintain product and service documentation, ensuring assets are understood and used purposefully

• Confidently query data assets to assess feasibility of requests

• Contribute to improving the Customer Experience team’s ways of working

• Help define data schemas & SLAs by working closely with data engineers and data consumers

What you’ll bring:

• You have worked for several years as a Business Analyst or Data Analyst

• You are a natural problem solver, and can utilise a variety of business analysis techniques

• You have experience working in a highly regulated industry

• You have experience working with data, relational databases, and streaming platforms

• You can query data assets using SQL, Python, Postman or similar

• You find it easy to assimilate knowledge, and share this with others in a variety of verbal and non-verbal methods

• You are an effective communicator and can adapt your message to meet audience needs

• You are a self-starter. You are proactive, energetic, and motivated to add value

• You have experience working in an agile organisation, and championing agile practices

It’s ok if you don’t think you tick every box on this list. We love people who want to challenge themselves and are passionate about what they do. If you believe you can contribute in some areas and are eager to learn, we encourage you to apply.
 

What’s in it for you?:

Our experience-based salaries are competitive.

Your package will include:

• Discretionary annual performance bonus

• 30 days paid leave

• Health Insurance for you and your partner, children, and parents or parents-in-law (up to 5 dependents)

• A personal interest allowance to let you learn something new or pursue a hobby

• Looking to extend your family? You will receive a cash gift of 34,000 INR for your new addition whilst working for us

• 26 weeks primary carer leave, and 4 weeks secondary carer leave

• External learning support of up to £1,000 or equivalent in local currency, dedicated 4 learning “Power Hours” every month during office time, full access to the Udemy and Mindtools platforms, in-house leadership program and many other training opportunities for developing your skills and progressing your career.

The group:

Flutter International is a proud member of the Flutter Entertainment family, a worldwide leader in sports betting, gaming, and entertainment. We're not just another company; we're part of the FTSE 100 index on the London Stock Exchange. What sets us apart is our exceptional blend of brands, top-notch products, and a global presence that spans across 40 countries. What truly defines us is our commitment to ensuring that the thrill of gaming and entertainment is experienced in a responsible and sustainable way. Our remarkable team of over 8,000 colleagues drives this vision, spread across 28 offices worldwide.

What happens next?

We will aim to get back to you as soon as possible. If you meet the criteria, then we’ll invite you to a phone interview and if that goes well we’ll meet you for a zoom/face-to-face interview.

The Group

PokerStars is part of Flutter Entertainment Plc, a global sports betting, gaming and entertainment provider headquartered in Dublin and part of the FTSE 100 index of the London Stock Exchange. Flutter brings together exceptional brands, products and businesses and a diverse global presence in a safe, responsible and ultimately sustainable way.

We are an equal opportunity employer that values diversity. We do not discriminate on any protected characteristic as defined by applicable law.

We will look to provide reasonable accommodation for applicants with disabilities to participate in the job application or interview process. If you need assistance, please contact: [email protected]

Please note we cannot accept general applications; this inbox is just for providing support to those who need it.