Business Analyst (CX)

6sense · Remote

Company

6sense

Location

Remote

Type

Full Time

Job Description

The Company:

It’s no surprise that 6sense is named a top workplace year after year — we have industry-leading technology developed and taken to market by a world-class team. 6sense is Top Rated on Glassdoor with a 4.9/5 and our CEO Jason Zintak was recognized as the #1 CEO in the small & medium business category by Glassdoor’s 2021 Top CEO Employees Choice Awards.

In 2021, the company was recognized for having the Best Company for Diversity, Best Company for Women, Best CEO, Best Company Culture, Best Company Perks & Benefits and Happiest Employees from the employee feedback platform Comparably. In addition, 6sense has also won several accolades that demonstrate its reputation as an employer of choice including the Glassdoor Best Place to Work (2022), TrustRadius Tech Cares (2021) and Inc. Best Workplaces (2022, 2021, 2020, 2019).

6sense reinvents the way organizations create, manage, and convert pipeline to revenue. The 6sense Revenue AI captures anonymous buying signals, predicts the right accounts to target at the ideal time, and recommends the channels and messages to boost revenue performance. Removing guesswork, friction and wasted sales effort, 6sense empowers sales, marketing, and customer success teams to significantly improve pipeline quality, accelerate sales velocity, increase conversion rates, and grow revenue predictably.

We are looking to hire a Business Analyst for Customer Experience here at 6sense. In this role, you will work with key business stakeholders to elicit, analyze, validate, and document requirements for changes to business processes, policies, or information systems.

What you’ll be doing:

  • Provide support to projects at all stages with the objective of maintaining continuity of information and quality of final solution
  • Document findings and develop requirements in a detailed manner appropriate for successful analysis of applications and systems; Provide applicable training to end-users, as required
  • Perform business analysis and guide stakeholders through the design of process improvement initiatives
  • Conduct discovery meetings with key business stakeholders and gather information about business process and concerns
  • Analyze and validate information gathered in discovery meetings and documentation associated with current business processes
  • Capture, aggregate, document, and measure effectiveness of business processes utilizing business analysis tools
  • Review requirements documentation, resolving questions or issues; present final requirements to key business stakeholders with oversight from other team members
  • Perform audits on data quality, timeliness of data extraction transfers and accuracy of input; perform inspections, investigating and resolving data-related problems
  • Comply with all corporate and departmental privacy and data security policies and practices, including but not limited to, 6sense’s Information Systems Security Policy

What will make you successful:

  • Bachelor's degree or equivalent experience
  • IT Business Analyst, consulting, or project management experience
  • Experience developing, documenting, and maintaining operational policies and procedures
  • Good customer service orientation, interpersonal skills; able to maintain solid rapport with team members as well as maintain professionalism with those outside the department
  • Good facilitation, project management,Ā organizational, multi-tasking, and time management skills
  • Demonstrated ability to influence, motivate and mobilize team members and business partners
  • Good ability to develop and use engaging, informative and compelling presentation methodologies
  • Good ability to establish rapport and gain the trust of others; effective at gaining consensus
  • Advanced in Microsoft Office Applications
  • Proficient use of various analytic and reporting tools
  • Up to 10% travel time may be required #LIremote #linkedinremote

Every person in every role at 6sense owns a part of defining the future of our industry-leading technology. You’ll join a team where curiosity is prized, no one’s satisfied with the status quo, and everyone’s all-in on the collective good.6sense is a place where difference-makers roll up their sleeves, take risks, act with integrity, and measure successby the value we create for our customers.

We want 6sense to be the best chapter of your career.

Feel part of something

You’ll be part of building tomorrow’s tech, revolutionizing how marketing and sales teams create, manage, and convert pipeline to revenue. And you’ll be seen and appreciated by co-workers who challenge you, cheer you on, and always have your back.

At 6sense, you’ll experience the passion from customers and colleagues alike for ourĀ market-leading vision, and you're entrusted with applying your unique talents to help bring that vision to life.

Build a career

As part of a company on a rocketship trajectory, there’s no way around it: You’re going to experience unparalleled career growth. With colleagues as humble and hungry as you are, and a leadership philosophy grounded in trust, transparency, and empowerment, every day is a chance to improve on the one before.

Enjoy access to our Udemy Training Library with 5,000+ courses, give and get recognition from your coworkers, and spend time with our executive team every two weeks in our All Hands gathering to connect, learn and ask leaders about whatever is on your mind.

Enjoy work, and your life

This is a place where you’ll do your best work and inspire others to do theirs — where you’re guaranteed to makeĀ real connections, for life, along the way.

We want to help you prioritize health and wellness, today and tomorrow. Take advantage of family medical coverage; a monthly stipend to support your physical, mental, and financial wellness; generous paid parental leave benefits; Plus, we have an open time-off policy, so you can take the time you need.

Set for successĀ 

A vision as big as ours only comes to life when we’re all winning together.

We’ll make sure you have the equipment you need to work at home or in one of our offices. And have the right snacks, pens or lighting with our work-from-home expense reimbursement allowance. We also partner with WeWork to make sure that if your choice is a hybrid of home and office, we have you covered in the locations they’re offered.

That’s the commitment we make to every one of our employees. If this sounds like a place where you'll thrive as you take your success to the next level, let’s chat!


6sense is an Equal Employment Opportunity and Affirmative Action Employers. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to [email protected].

Apply Now

Date Posted

08/14/2022

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