Business Analyst I

Who we are

American International Group, Inc. (AIG) is a leading global insurance organization. Building on 100 years of experience, today AIG member companies provide a wide range of property casualty insurance, life insurance, retirement solutions, and other financial services to customers in more than 80 countries and jurisdictions. These diverse offerings include products and services that help businesses and individuals protect their assets, manage risks and provide for retirement security

About the role

Western World is looking for a professional ready to take the next step in their career to join a diverse team of operations professionals supporting Commercial Insurance Business Units.

The Business Analyst will is responsible for assisting the Operations Manager in the daily support of system integration, design, maintenance, and processing activities. Will support relationships between Underwriting and Operations/IT processes. The Operations Analyst will also conduct training on a proprietary system platform.

As a member of the Western World Operations team, you will provide support to the various underwriting units and external users of our proprietary online insurance platform. In this highly visible and critical role, you will interact daily with individuals from other departments and agents. Ability to meet deadlines and prioritization needs, while achieving attention to detail and following established procedures are keys to success for this role.

What you need to know:

Job Description:

• Support help desk emails for internal and external users by triaging underwriting system issues for an online insurance Portal
• Assistance with testing and rollouts of new underwriting systems products and enhancements
• Manage production bugs and escalation to IT and management teams
• Work with ticket tracking system
• Analyze and resolve data quality issues
• Support relationship between the underwriters, agents and IT developers
• Ad hoc reporting as requested including data validation

What we are looking for

• Analytical and organized
• Ability to work with minimal supervision under the direction of the manager
• Good interpersonal, communication and computer skills
• Comfortable with a dynamic environment that has continuously changing priorities
• Adept problem solver

Ideal Experience

• Bachelor's Degree preferred
• 1 or more years of experience in Insurance, Project Management and/or IT fields
• Proficiency of Microsoft Office products preferred

A look at our benefits

At AIG, we have a 100-year legacy of working to make the world a better place. And that begins with our employees. We're proud to offer a range of employee benefits and resources that help you protect what matters most - your health care, savings, financial protection, and wellbeing. We provide a variety of leaves for personal, health, family, and military needs. For example, the "Giving Back" program allows you to take up to 16 hours a year to volunteer in your community.

We also believe in fostering our employees' development and offer a range of learning opportunities for employees to hone their professional skills to position themselves for the next steps of their careers. AIG also has a tuition reimbursement program for eligible employees to enhance their education, skills, and knowledge in areas that relate to their current position or future positions to which they may transfer or progress.

#LI-LD1

We're proud to offer a range of employee benefits and resources that help you protect what matters most - your health care, savings, financial protection and wellbeing. We provide a variety of leaves for personal, health, family and military needs. For example, our "Giving Back" program allows you to take up to 24 hours a year to volunteer in your community. Our global mental health and wellness days off provide all colleagues with a paid day off to focus on their mental health and wellbeing.

We also believe in fostering our colleagues' development and offer a range of learning opportunities for colleagues to hone their professional skills to position themselves for the next steps of their careers. We have a tuition reimbursement program for eligible colleagues to enhance their education, skills, and knowledge in areas that relate to their current position or future positions to which they may transfer or progress.

We are an Equal Opportunity Employer

American International Group, Inc., its subsidiaries and affiliates are committed to be an Equal Opportunity Employer and its policies and procedures reflect this commitment. We provide equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories such as sexual orientation. At AIG, we believe that diversity and inclusion are critical to our future and our mission - creating a foundation for a creative workplace that leads to innovation, growth, and profitability. Through a wide variety of programs and initiatives, we invest in each employee, seeking to ensure that our people are not only respected as individuals, but also truly valued for their unique perspectives.

To learn more please visit: https://www.aig.com/about-us/diversity-equity-and-inclusion

AIG is committed to working with and providing reasonable accommodations to job applicants and employees with physical or mental disabilities. If you believe you need a reasonable accommodation in order to search for a job opening or to complete any part of the application or hiring process, please send an email to [email protected]. Reasonable accommodations will be determined on a case-by-case basis.

At this time, AIG does not require that individuals be vaccinated for COVID-19 to enter an AIG office, except as required by applicable state or local regulations (such as vaccination requirements in New York).

Functional Area:
OP - Operations

Estimated Travel Percentage (%): No Travel

Relocation Provided: No

Western World Insurance Company