Business Analyst I, II, III, IV or V

Business Analyst I, II, III, IV or V

Description

The purpose of the Business Analyst position is to conduct analytical activities to support Southern Company Gas' local distribution companies including data analysis, KPI reporting, segmentation, and research. The Business Analyst support sales, business development, national accounts, and other business units with data, analysis, project/program evaluation, and planning and strategic decision-making.

This position may be filled as Business Analyst I, II, III, IV or V. Individuals who demonstrate advanced skills in terms of work experience, education, and certifications may be eligible for the more advanced position.

REPRESENTATIVE DUTIES AND RESPONSIBILITIES:

• Prepare recurring monthly reports to assist sales, business development, and national accounts teams.
• Compile, maintain, and track data from external sources to include energy prices, energy cost comparisons, as well as a variety of economic indicators.
• Complete ad hoc requests for research, analysis, and reporting by pulling from diverse internal and external data sources, implementing the appropriate method of analysis, and offering relevant insights.
• Track and report on program effectiveness, including web analytics, response rates, and conversion rates.
• Segment customers to analyze behavior to determine optimum product offerings, messaging, channels, audience, and programs to achieve business goals.
• Support sales management in identifying new customers, markets, and applications for natural gas and assesses the business impact of those implications.
• Apply industry, marketing, business, and analytical knowledge to support business decisions and offer fresh and creative ideas for digital ads and marketing collateral.
• Support departmental campaigns, programs and initiatives by offering relevant ideas and strategies and tracking applicable metrics.
• Support the National Accounts team by providing service to both internal and external clients and conducting analysis. Establish partnerships to ensure the highest level of service for national accounts.
• Provide research assistance for strategic planning and business development efforts as well as ad-hoc research requests.
• Provide support and help manage programs focused on converting new customers and existing customers to natural gas to include advertising, market research, rebates, field initiatives, etc.
• Maintains and manages several databases and dashboards to support the Growth & Retention department.
• Perform data quality verification checks on new and existing projects, customer data records, etc.
• Provide backup assistance to other roles within the department, as needed.
• Collaborate directly with natural gas marketers on opportunities to educate consumers on the benefits of natural gas and conversion opportunities. (Level III, IV, V)
• Develop and administer both internal and external surveys and provide full analysis of survey results. (Level III, IV, V)
• Consolidate analysis, summarize key findings and trends, and produce presentations at an executive level. (Level III, IV, V)
• Responsible for forecasting customer growth and attrition with the use of statistical software. (Level III, IV, V)
• Participate in special projects, as requested.
• Other duties as assigned.

DESIRED QUALITIES & ABILITIES:

• Strong analytical skills.
• Possess a robust attention to detail and ability to manipulate and analyze large datasets to identify trends, insights and/or solutions.
• Proven ability to convert data into meaningful and actionable reports and presentations that successfully communicate information to management.
• Exhibit high level of personal responsibility to data analysis and independently set priorities of tasks amongst multiple assigned projects.
• Ability to multitask and prioritize assignments along with good organization and time management skills.
• Excellent interpersonal and written communication skills.
• High level of proficiency with Microsoft Excel.
• Advanced Microsoft office skills (MS Word, Access, SharePoint, PowerPoint, Power-BI)

LEVEL I:

Education and Experience Required:

• BA/BS degree in Business, Finance, Economics, Statistics, or related field
• Up to 2 years' experience performing data analysis

LEVEL II:

Education and Experience Required:

• BA/BS degree in Business, Finance, Economics, Statistics, or related field
• 2-3 years' data analysis experience

Preferred:

• Utility, natural gas or other energy industry experience

LEVEL III:

Education and Experience Required:

• BA/BS degree in Business, Finance, Economics, Statistics, or related field
• 3-5 years' data analysis experience
• Demonstrated research, data mining, and analytics skills
• Demonstrated ability to translate data into actionable recommendations
• Advanced Proficiency of business analytics software and technical tools (Excel, Access, PowerPoint, Power-BI)
• Advanced level presentation of analysis results
• Ability to conduct trending and analysis to identify root causes and possible solutions

Preferred:

• Utility, natural gas or other energy industry experience

LEVEL IV:

Education and Experience Required:

• BA/BS degree in Business, Finance, Economics, Statistics, or related field
• 5-7 years' data analysis experience
• Demonstrated research, data mining, and analytics skills
• Demonstrated ability to translate data into actionable recommendations
• Advanced Proficiency of business analytics software and technical tools (Excel, Access, PowerPoint, Power-BI)
• Advanced level presentation of analysis results
• Ability to conduct trending and analysis to identify root causes and possible solutions
• Statistical background with forecasting experience utilizing statistical software

Preferred:

• Utility, natural gas or other energy industry experience

LEVEL V:

Education and Experience Required:

• BA/BS degree in Business, Finance, Economics, Statistics, or related field
• 7 years' data analysis experience
• Demonstrated research, data mining, and analytics skills
• Demonstrated ability to translate data into actionable recommendations
• Advanced Proficiency of business analytics software and technical tools (Excel, Access, PowerPoint, Power-BI)
• Advanced level presentation of analysis results
• Proven track record of business model creation and management
• Provide leadership qualities to the department
• Statistical background with forecasting experience utilizing statistical software

Preferred:

• Utility, natural gas or other energy industry experience

SUCCESS FACTORS:

Executing for Results Collaboration and Building Relationships

Learning and Thinking Industry Knowledge/Business Acumen

Honoring Corporate Values & Standards

WORKING CONDITIONS/PHYSICAL REQUIREMENTS:

• Infrequent travel required (0-5%)

Disclaimer: This information describes the general nature and level of work performed by employees in this job. The description is not designed to be a comprehensive inventory of duties, responsibilities and qualifications required of employees in the job. Reasonable accommodation may be made to qualified disabled individuals for performance of essential duties and responsibilities.

Southern Company Gas provides for the energy needs of millions of U.S. households and businesses. As the largest natural gas-only distribution company in the United States, with more than 150 years of history behind us, we're working to ensure that Americans have access to an abundant, safely delivered supply of natural gas for decades to come. We offer our customers a wide range of energy services under one umbrella: seven regulated utilities as well as non-regulated businesses that offer retail, wholesale and storage services.

Southern Company (NYSE: SO) is a leading energy company serving 9 million customers through its subsidiaries as of Jan. 1, 2019. The company provides clean, safe, reliable and affordable energy through electric operating companies in three states, natural gas distribution companies in four states, a competitive generation company serving wholesale customers across America, a leading distributed energy infrastructure company, a fiber optics network and telecommunications services . Southern Company brands are known for excellent customer service, high reliability and affordable prices below the national average. For more than a century, we have been building the future of energy and developing the full portfolio of energy resources, including carbon-free nuclear, advanced carbon capture technologies, natural gas, renewables, energy efficiency and storage technology. Through an industry-leading commitment to innovation and a low-carbon future, Southern Company and its subsidiaries develop the customized energy solutions our customers and communities require to drive growth and prosperity. Our uncompromising values ensure we put the needs of those we serve at the center of everything we do and govern our business to the benefit of our world. Our corporate culture and hiring practices have been recognized nationally by the U.S. Department of Defense, G.I. Jobs magazine, DiversityInc, Black Enterprise, Forbes and the Women's Choice Award. To learn more, visit www.southerncompany.com.

Southern Company is an equal opportunity employer where an applicant's qualifications are considered without regard to race, color, religion, sex, national origin, age, disability, veteran status, genetic information, sexual orientation, gender identity or expression, or any other basis prohibited by law.

Job Type: Standard

Primary Location: Georgia-Metro Atlanta-Atlanta

Operating Company: Southern Company Gas

Job Type: Standard

Travel (Up to): No

Work Location(s):

AGLR Corporate Office - 10 Peachtree Place NE (10AtlantaCODE)

10 Peachtree Place NE

Atlanta, 30309

Req ID: ASC2000098