Business Analyst I - Integrations

*** This is a hybrid role based out of our office in Lawrenceville, GA. Only local candidates will be considered. ***

Description Summary: This role will be responsible for managing customer relationships and designing new or modified functionality for hospitality web-based software projects. The Business Analyst will apply a methodical approach in identifying internal and external customer needs, developing optimal business solutions, eliciting and prioritizing business requirements, and translating business requirements into functional and business specifications.     

Essential Duties:

The duties listed below are the essential functions of this position, and they may change as the needs of the company demand. All associates are expected to do what is necessary to get the work done and to cooperate fully with their supervisor’s requests for additional or altered duties.

• Works independently to elicit and document business and functional requirements, based on project scope defined by Project Manager and stakeholders.
• Analyzes business functionality and identifies solutions to meet or exceed the requirements.
• Interviews customers, analyzes operations, determines project scope, develops business requirement specifications for the Development Teams, documents and verifies results.
• Owns requirements across the SDLC and production.
• Develops problem solutions by describing operational issues/requirements, studying system capabilities, analyzing alternative solutions and preparing detailed system specifications.
• Prepares documentation for the Support resources on new functionality and supporting material for analysis of customer issues.
• Other duties as assigned.

Education/Training/Experience:

• 2-4 years of experience producing Functional Specifications or Business Requirements Documentation for software and hardware implementations.
• Bachelor’s degree with a preferred major in IT, MIS or Computer Science or Business. Or, an equivalent combination of education and experience.
• Must be able to communicate effectively with both client facing and internal stakeholders.
• Must have knowledge of a variety of computer software applications, spreadsheets and presentation software (MS Visio, MS Word, MS Excel, MS PowerPoint, TFS).
• Proven experience organizing and facilitating customer input sessions.
• Experience documenting Business Process Flow Diagrams.
• Accounting and/or Hotel experience.
• Must have strong written and verbal skills in English and ability to communicate effectively.
• Must be able to build and maintain positive business relationships with co-workers and other business contacts.

Physical Requirements:

• Ability to sit and/or stand for extended periods.
• Ability to perform work on a computer for extended periods.
• Ability to work in the office regularly, or pivot to working at home should emergency situations arise.
• Ability to travel in representing the company’s interests required.
• Ability to attend work per assigned schedule and attend meetings with excellent attendance and punctuality.
• Ability to bend and lift up to 25 lbs.