Business Analyst I, Operations & Technology

Our Purpose

We work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. We cultivate a culture of inclusion for all employees that respects their individual strengths, views, and experiences. We believe that our differences enable us to be a better team - one that makes better decisions, drives innovation and delivers better business results.

Job Title

Business Analyst I, Operations & Technology

Mastercard - a technology company with a global network, powering billions of transitions every year. The O&T team is at the heart of Mastercard, the engine, enabling our pursuit of and journey to a world beyond cash.

Working alongside the Region's CTO, this role will provide management support on both internal and external technology engagements and strategic regional initiatives. As O&T powers the entire organization, this role touches each function, providing the successful candidate with access to and visibility of the complete breadth of the organization.

The payments industry is in the midst of a renaissance. Traditional card rails are no longer the only solution provided by Mastercard as we look to digitize economies providing holistic solutions for both governments and our customers. With a host of new player beyond the traditional FIs, we are partnering with fintechs, paytechs, MNO's, digital / neo / challenger banks along with our traditional customers, to provide multi-rail solutions across P2P, P2M, A2A, B2B etc.

Role:• Support the Regional O&T Lead to achieve key regional objectives• Partner with both the product and market teams to provide multi-rail solutions for our customers across 'Accounts, Blockchain, Cards and Data'• Support cross functional initiatives to reengineer end to end processes, driving agility and improving TTM• Act as a single point of contact for the business (markets, products, services) when they require non-standard support from other O&T functions, namely:
o Global O&T Programs
o Regional Network Engineering
o Regional Customer Support
o Regional Corporate and Cyber Security
o Regional Employee Digital Engagement• Manage - in partnership with Business Operations - tracking, analysis and process improvement activities related to customer-impacting incidents.• Coordinate O&T's engagement in Mastercard's 'Product Management Excellence' process which ensures we deliver best in class, fit for purpose products to the region• Create and support learning and communications for internal and external stakeholders of Technology innovation, culture of security and operational excellence• Support the articulation of the O&T Program Model to regional stakeholders*
* Familiar of data analytic reporting and processes. Experience with Confluence, SharePoint, Splunk, Tableau, Domo, or other Reporting platforms.

All About You:
• Understanding of payments, the mobile and/or ecommerce market and technologies• Strong Communication and Presentation skills• Understanding of the areas of strategy, planning, and project management• Understanding of finance models and planning• Strong analytical/problem solving and planning skills• Understanding of operating in a global or matrixed environment
* Feel comfortable articulating technical topics.
* Process oriented
* English required (a must). Spanish and/or Portuguese is a plus!

COVID-19 Considerations

We value the safety of each member of our community because we know we're all in this together. In many locations, which may change over time, we've implemented a virtual hiring process and continue to interview candidates by video or phone. In addition, in some locations, only individuals who have been fully vaccinated will be permitted inside Mastercard offices until further notice.

In the US, Mastercard is a government contractor, which may legally require most Mastercard employees to be vaccinated unless a verified approved medical or religious exemption is granted. Further, we are currently making every effort towards having employees return to work in the office 2 days per week, if that makes sense for their team. Everyone must be vaccinated to enter Mastercard offices at this time. Therefore, we expect all candidates to be vaccinated or to be approved for a medical or religious accommodation prior to commencing work at Mastercard.

In the US, Mastercard is an inclusive Equal Employment Opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law. If you require accommodations or assistance to complete the online application process, please contact [email protected] and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly.

Corporate Security Responsibility
All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard's security policies and practices;
• Ensure the confidentiality and integrity of the information being accessed;
• Report any suspected information security violation or breach, and
• Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.