Business Analyst II

About Grainger:
Grainger is a broad line distributor with operations in North America, Japan and the United Kingdom. We achieve our purpose, We Keep the World Working®, by serving more than 4.5 million customers with multiple products that keep their operations running and their people safe. Grainger also delivers services and solutions, such as technical support and inventory management, to save customers time and money.
We're looking for passionate people who can move our company forward. As one of the 100 Best Companies to Work For, we have a welcoming workplace where you can build a career for yourself while fulfilling our purpose to keep the world working. Find your way with Grainger today.
Position Details:
Grainger is looking for an experienced Business Analyst, to work with business and IT partners to audit service level agreement adherence, document requirements, and perform fact-based analysis in several areas. Analysts provide recommendations based on their investigation and help Grainger respond to environment. You have skills that allow you to quickly make sense of multiple data sources and present synthesized facts and data in insightful ways. Analysts must be aware of the technology and business impacts of their recommendations. This Business Analysts will be responsible for: research, problem management and resolution, creating and reviewing dashboards and reports, documentation and ITSM process auditing. Analysts will break down complex ideas and issues, identifying insights and communicating them to a wide audience through presentations and visualizations.
Job responsibilities. The operational Business Analyst is responsible for auditing service management and GTG partners, creating trend analysis, implementing continuous improvement activities, and tracking and reporting operational metrics. The Business Analyst provides support across the organization and can understand and articulate ITSM processes, analysis, and requirements. You will identify trends using data and achieve results to improve the metrics based on the data obtained.
You will be reporting to the Manager of Business Systems within Grainger Technology Group.
You Will:

• Process Modeling - Able to model and communicate complex processes within a department.
• Value Articulation - Prioritize stories to maximize return on investment. Share BV with teams and team members.
• End-user Training Materials - Updates operational training materials.
• Create artifacts and deliver data-driven recommendations easily digestible by business and technology partners.
• Knowledge Transition - Performs the transition of knowledge between Grainger's three levels of support.
• Research - Conducts industry and internal analysis.
• Review and evaluate operational needs, identifies alternative solutions and make recommendations to use all IT components including automation.
• Work directly with GTG support owners to apply ITSM process standards.
• Work across multiple GTG teams and departments to standardize operation processes and reporting (i.e., performance reporting, ITSM processes
• Work with contracted partners; reports on and analyze data and reporting to ensure all contractual Service level agreements and expected measures are met.
• Communication
• Project Planning - Plans, designs and implements processes, to support planned and unplanned projects.
• Assist with User Acceptance Testing (UAT) and validations including defining test plans and implementing test cases, identifying expected results, analyzing system test results and troubleshooting defects.

You Have:

• Bachelor's degree in computer science or related field or equivalent related experience
• Experience with incident management systems and reporting, and project management (ServiceNow, SharePoint, Jira, Power BI)
• At least 2 years of experience in business or operational analysis, trending analysis and process improvement
• Experience prioritizing/organizing and tracking details and multiple projects with varying completion dates.
• Consult (providing options with pros, cons and risks) while providing expertise in solving business processes and/or technical problems based on the audience.
• Ownership, accountability, in all work effort

Rewards and Benefits:
With benefits starting day one, Grainger is committed to your safety, health and wellbeing. Our programs provide choice to meet our team members' individual needs. Check out some of the rewards available to you at Grainger.

• Benefits starting on day one, including medical, dental vision and life insurance
• 6% 401(k) company contribution each pay period with no personal contribution required
• Employee discounts, parental leave, tuition reimbursement, student loan refinancing, free access to financial counseling, education and more.

DEI Statement
We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We are proud to be an equal opportunity workplace.
We are committed to fostering an inclusive, accessible environment that includes both providing reasonable accommodations to individuals with disabilities during the application and hiring process and throughout the course of one's employment. With this in mind, should you need a reasonable accommodation during the application and selection process, please advise us so that we can provide appropriate assistance.