Business Analyst II

Our Fortune 500 company is driving a digital transformation and looking for forward-thinking innovators to disrupt how our industry thinks about and uses technology. As one of the world's leading employee benefits providers, we help millions of people gain affordable access to benefits that help them protect their families, their finances and their futures.

Are you an asker of questions, a solver of problems, and a challenger of the status quo? Our mission is to provide a differentiated customer experience and exceed the expectations people have of technology at any company - not just insurers.

We are seeking individuals to join our team of talented IT professionals who share never-ending passion and an unwavering focus on our customer experience. Team members comfortable working in an agile, fast-paced, and delivery-focused environment thrive in our environment where we value an entrepreneurial spirit and those who challenge the status-quo.

Unum is changing, and we're excited about what's next. Join us.

General Summary:

Unum is hiring a Business Analyst 2. This candidate must be experienced in business analytics, and skilled at influencing business direction, priorities, results, and customer experience. This is a key role within the Digital Transformation team and will be responsible for implementing high-quality, innovative software solutions.

A successful candidate will need to exhibit an understanding of Core SDLC principles/ process workflows and comfortability with implementing best practices pulled directly from industry experience are key to this role. Additionally, the candidate will need to ingratiate themselves to the organization quickly and exhibit an understanding of the cultural elements from an IT perspective. Further, working with the product organization to find balance and consistency in delivery.

In the first 90 days, this person should expect to skillfully adapt to complex workflows, providing Analytics to technical staff. They will work to make/identify improvements that will aid the team in standardizing workflows and best practices for tool usage within the organization. This opportunity will provide a successful candidate with a clear onramp to career progression including training, mentorship, and professional enrichment.

The Digital Transformation team executes across various journeys using multiple technologies : ServiceNow, Pega, OpenText etc. As we are increasing the footprint of these technologies within Unum and implementing more programs using these technologies.

Duties and Responsibilities:

• Business Analyst 2 are responsible for working with the agile team, Architects, Software Engineers and Test Engineers to define and document acceptance criteria. They ensure the solutions delivered are of high quality by collaborating with their agile team members and by leveraging/using appropriate elicitation/documentation practices for the team. They are active team members who participate in the estimation of work required to deliver software features.
  Duties and Responsibilities:
• Maintain holistic understanding of IT Delivery roadmap and track any changes to the roadmap are aligned in the backlog tooling enabling teams to leverage automated roadmaps and status report, metrics functionality
• Ensures that Product or adoption KPIs identified can feasibly be measured and tracked within development and delivery activities, ensuring key data points are identified and included from the outset within the scope of the agile teamwork
• Collaborates with the Product owner and relevant subject matter experts to define concise and effective user stories with precise and accurate acceptance criteria for a user story on a just-in-time/just-enough basis that will be used by the team and product owner to ensure that stakeholder and product owner intent is effectively captured and developed
• Ensure that product backlog work items e.g. user stories are meeting the definition of ready/done in line with enterprise targets on backlog readiness, often called planning horizons or planning intake funnel
• Fully engages and leverages methodologies outlined in relevant product area. Eg. Customer Journey, Agile Methodologies, Program Execution Framework ie. Program Ways of Working
• Maintains a set of tools and skills to elicit client needs and requirements using appropriate techniques (often times elicitation will require work on artifacts such as Personas, User Stories and/or Story Maps)
• Review the acceptance criteria with the Team (Software Engineers and Test Engineers) to ensure agreement on testability so the team can drive toward getting the right tests automated to support continuous integration
• Collaborates with the Team (Architects, Software Engineers, Test Engineers, etc.) to ensure that the team defines, builds and produces features and solutions that meet or exceed what the Product Owner is expecting
• Completes process mapping and performs Story Decomposition to enable planning at the appropriate level of granularity that supports the just-in-time nature of agile approaches
• Ensures that the latest project progress is known to the agile team by ensuring Application Lifecycle Management (ALM) tools are up to date and participating in daily stand-ups outlining progress made, progress planned and detailing impediments
  Job Specifications
• Bachelors Degree preferred, or equivalent experience
• Has 2+ years' experience working as part of an agile team
• Passionate about the business direction, priorities, results, and customer experience.
• Has demonstrated good analytical abilities
• Takes a logical, analytical approach to problem solving and pays close attention to detail
• Knowledge of Agile Development Methodologies
• Self-motivated and results oriented
• Demonstrates good oral and written communication skills.
• Strong written communication skills to document and communication requirements
• Strong team player; able to work effectively within a team and more broadly with people from a variety of backgrounds and areas across the organization.
• Takes an innovative approach to problem solving
• IIBA certifications are a plus

#LI-DS1

#LI-Hybrid

#LI-Multi

~IN1

Our company is built on helping individuals and families, and this starts with our employees. We want employees to maintain a positive balance, which is why we provide access to the benefits and resources they need to invest in themselves. From our onsite fitness facilities and generous paid time off to employee professional development programs, we are committed to helping employees live and work their best - both inside and outside the office.

Unum is an equal opportunity employer, considering all qualified applicants and employees for hiring, placement, and advancement, without regard to a person's race, color, religion, national origin, age, genetic information, military status, gender, sexual orientation, gender identity or expression, disability, or protected veteran status.

The base salary range for applicants for this position is listed below. Unless actual salary is indicated above in the job description, actual pay will be based on skill, geographical location and experience.

$73,300.00-$139,200.00

Additionally, Unum offers a portfolio of benefits and rewards that are competitive and comprehensive including performance-based incentives, healthcare benefits, insurance benefits, paid time off, and a 401(k) retirement plan with an employer match up to 5% and an additional 4.5% contribution whether you contribute to the plan or not. All benefits are subject to the terms and conditions of individual plans.

Company:

Unum