Business Analyst II

For over 35 years, Yorktel has been the video managed services partner around the world for some of the largest business and government agencies. With over 10,000 video systems under management worldwide - more than any other video communications service provider - Yorktel has the proven expertise and global reach to deliver enterprise-quality visual communications.

Yorktel is currently seeking a Business Analyst to assist the client on a variety of projects by conducting research, analyzing data, creating reports, making recommendations, and presenting findings to client team members and executives. The Business Analyst duties will include research, gap analysis, milestone metrics, training repository, current scope and future scope. Additional duties for the Business Analyst 2 role: Support overall efforts in delivering exceptional service to customers through various programs, applications, and processes. Establish and maintain strong relationships with internal and external stakeholders to foster successful project coordination and development of meaningful strategies to accomplish goals. Oversee and manage the completion of requests and project assignments, carefully documenting processes and providing detailed information and reports to other government agencies. Compile information and data insights into PowerPoint presentations for small-scale and executive-level meetings, catering to specific requests and adjusting design layouts for practicality. Management of an internal SharePoint site, effectively organizing documents and files and creating helpful graphics. Serve as liaison and primary contact between department lead and division employees, leading conference calls and evaluating and documenting communications.

This position is part of the customer contract whereby Yorktel provides these services for the customer in Baltimore, MD. The contract calls for on-site presence but because of Covid the customer has allowed staff to telework. This telework arrangement is due to be reviewed at the end of March 2023 and could result in the contractor having to work back in the client office full-time, part-time, or not at all.

Responsibilities:

• Needs to be strong in troubleshooting and analytical abilities
• Need experience analyzing complex data
• Must have keen attention to detail
• Requires experience creating detailed reports and conducting multi-media presentations
• Must be proficient in the use of the most current version of Microsoft Office Suite

Skills and Additional Qualifications:

• Knowledge of SharePoint is a must.
• Good public speaking skills preferred

Join us and you will enjoy an excellent salary and benefits package, including 401k and Flex 125 plans.

We conform to all the laws, statutes, and regulations concerning equal employment opportunities and affirmative action. We strongly encourage women, minorities, individuals with disabilities and veterans to apply to all our job openings. We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, Genetic information and testing, family and medical leave, sexual orientation and gender identity or expression, protected veteran status, or any other characteristics protected by law. We prohibit retaliation against individuals who bring forth any complaint, orally or in writing, to the employer or the government, or against any individuals who assist or participate in the investigation of any complaint or otherwise oppose discrimination.