Business Analyst, Information Technology

About us:

Bloomberg Philanthropies works to create catalytic change across five areas of focus: arts and culture, education, the environment, government innovation, and public health. Our mission is to ensure better, longer lives for the greatest number of people. Our approach is rooted in Mike Bloomberg's unique experience and success across the field of business, government, and philanthropy.

Our employees rely on the technology solutions and support the IT department provides to do their jobs in a fast-paced, high impact environment regardless of where they are working from. We are a close-knit, hardworking team who places a high value on providing quality customer service.  The team deploys leading edge technology to deliver the services we provide, and those systems are the key to understanding where we are doing our jobs well, and where we need to improve.

The Position:

We are seeking a seasoned and self-driven business analyst to join our core technology operation team. The day-to-day responsibilities include interacting with various business program teams, conducting thorough business requirement analysis, and coordinating with technologists on innovation and solution creation. You will have the chance to work in a highly specialized, fast paced cross functional environment, with challenging projects where you can acquire experience and domain knowledge on a wide variety of projects. 

Key Projects and Responsibilities:

• Business Analysis and Business Subject Matter Expert:
• General Operations
• Partner with the IT management team to drive department operations and lead business analysis and process automation effort within the IT team
• Closely interact with business program teams to collect and analyze business needs and requirements. Ask thoughtful questions to make sure the full requirements are discussed and captured.
• Liaison between business and technology teams
• Function as liaison between business and technology teams to coordinate project-based questions or clarifications.
• Conduct user training and follow up after product release
• Documentation
• Provide templated business requirement documentation with all accurate and comprehensive information.
• Share and document business domain knowledge with rest of IT team.

• Project Management
• Participate IT’s cross-functional work with key internal departments, including collaboration with business stakeholders to understand business objectives and run smooth day-to-day operations
• Manage cross-functional project intake process and provide guidance on prioritization
• Provide project management support on select initiatives and projects when needed

• Internal Communications and Management Support:
• Prepare briefings and meeting presentation materials
• Track and ensure follow-ups from meetings and events as needed
• Field inquiries to appropriate team members, respond to employee and outside inquiries, and ensure timely response to important and urgent issues

Required Qualifications and Skills:

• 6+ years of experience in a business analyst role
• Front office interaction and client service experience is strongly preferred
• Experience working with a development team or within an IT organization is preferred
• Strong expertise in MS Office
• Excellent customer service and stakeholder manager with clean oral and written communications
• Ability to create relationships internal and external to the department to continue a culture of minimal bureaucracy
• Strong relationship building, problem-solving, creative, and strategic thinking capabilities coupled with an outcome, delivery-oriented approach
• Astute judgement
• Operates with discretion – the ability to protect confidential and sensitive information on behalf of the organization
• Excellent analytical skills and autonomous problem-solving mindset
• Ability to work in a fast-paced, results driven environment
• Detail oriented personality and interest in continuous learning/improvement
• Must be an approachable, upbeat, team player, able to coach and lead by example as needed

We’d Love to See:  

• Keen interest in keeping abreast of technological advances and proven success at incorporating new technology into existing systems

Bloomberg Philanthropies is an equal opportunities employer, and we value diversity at our organization. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. 

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