Business Analyst Manager

Position Title: Business Analyst Manager

Reports To (Title): Director, Corporate Strategy and Execution

Department: Enterprise Planning

FLSA Status: Exempt

Purpose: The Business Analyst Manager is responsible for overseeing the execution of daily functions for a Team that provides analytical support of company functions, processes and activities in order to ensure the most effective use of resources and the enhancement of the customer and employee experience. This position collaborates with internal departments to identify business needs, recommend solutions for process improvement, and implement necessary changes based on new system implementation and system updates.

Scope and Direction:

Area of Responsibility: Systems Management, End User Support

Degree of Supervision Received (Minimal, Moderate or Extensive): Minimal

• From (Title): Director, Corporate Strategy and Execution

Degree of Supervision Given (None, Minimal, Moderate or Extensive): Moderate

• To (Title(s)): Business Analyst I, Business Analyst II

Essential Functions: The major duties of the job that constitute the fundamental tasks and or responsibilities of the position. Employees must be able to perform the essential functions of the position with or without reasonable accommodations.

1. Manages the daily activities of the Analyst Team ensuring workflow is assigned accordingly and responses are timely.

2. Manages performance of direct reports and provides above and beyond consistent communication, ongoing coaching, and training opportunities to ensure the staff and Business Analysts have skills and resources to be successful. Responsible for timely completion of performance evaluations of assigned staff. Assists in the training and mentoring of Business Analysts.

3. Builds a solid control culture to ensure controls are monitored and documented according to the Bank's enterprise risk management framework. Communicate new controls to Business Analyst team.

4. Responsible for being a Subject Matter Expert by leading any new system implementation, the integration of the back end of system, digital banking, and lines of business with internal and external teams to coordinate, communicate, initiate, and deploy any changes. Tests and validates all changes prior to going live and works with affected parties to ensure successful implementation and deployment.

5. Manages the troubleshooting process for system issues to ensure that the Team is responding with effective resolutions in a timely manner.

6. Writes, reviews and approves custom work on systems (i.e. statements, system settings, etc.)

7. Serves as contact liaison with system vendors and reviews, submits, tracks, and follow ups on all work orders submitted to vendors.

8. Leads annual Core Release of updates as well as testing at the end of each year. Manages banking systems along with disaster recovery for Business Analysts, and testing for integration. Works with internal parties to coordinate all updates, advising appropriate personnel of procedural changes resulting from new releases, developing new procedural changes and additional documentation matching internal procedures.

9. Manages budgets and bills related to vendor relationships.

10. Demonstrates the standards and principles of the Five Star experience in every interaction with internal and external customers and associates. Incorporates the high-performance behaviors of teamwork, leading by example and service in every facet of work.

11. This job description is not exhaustive. The Business Analyst Manager may be required to perform other duties as assigned.

Job-Related Qualifications - Education and Prior Experience:

Required:

• Bachelor's Degree in Technology, Project Management, Business or related field
• 5+ Years Experience - Type: Business Analysis, Data Management, or Financial Analysis

-OR-

Required:

• Associate's Degree in Technology, Project Management, Business or related field
• 7+ Years Experience - Type: Business Analysis, Data Management, or Financial Analysis

-OR-

Required:

• High School Diploma
• 10+ Years Experience - Type: Business, Analysis, Data Management, or Financial Analysis

Preferred:

• Bachelor' Degree in Information Systems, Information Technology, Computer Science, Project Management, Business or related field
• 5+ Years Experience - Type: Business Analysis, Data Management, or Financial Analysis in Banking or Financial Industry in a Management position

Competencies:

1. Excellent written and verbal communications skills with the ability to present information in an effective concise manner to employees with diverse skill sets

2. Excellent organizational skills with ability to manage multiple priorities and meet established deadlines

3. Analytical ability to interpret data and present it in a meaningful and easily understood form

4. Proficient in Microsoft Office with ability to learn and utilize new and existing banking software applications

5. Ability to positively lead and work cooperatively and effectively with all levels of staff to set goals, resolve problems, and make decisions to achieve company-wide results

6. Able to effectively coach, mentor and develop staff in areas of expertise

Physical Requirements:

1. Able to regularly sit for prolonged periods of time

2. Extensive computer usage is required

3. Occasional travel within corporate footprint

4. Occasional out-of-state travel to vendor conferences